How Long Do Rootsy Refunds Take?

Waiting for a refund? Rootsy aims to process approved refunds within a reasonable time. Here is what you need to know about refund processing, payment timelines, and what to do if your refund has not arrived.

How Long Does Rootsy Take to Process a Refund?

Rootsy generally processes approved refunds within 14 business days of refund approval.

This timeframe refers to refund processing by Rootsy, not necessarily the date the money appears in your account.

Your bank, card issuer, and payment provider may require additional time to post the refund. Processing times can vary depending on the payment method and financial institution.

When Does the Refund Timeline Start?

The refund processing timeline generally begins once your refund has been approved.

Please note that submitting a return request does not automatically mean your refund has been approved.

Depending on the circumstances, the process may include:

• Reviewing your return or cancellation request.

• Confirming the reason for the refund.

• Receiving and inspecting a returned product, where applicable.

• Determining the eligible refund amount.

• Processing the approved refund through the payment system.

Where Will My Refund Be Sent?

Refunds are generally issued to your original payment method.

Depending on the circumstances and available payment-processing options, an alternative legally permitted refund method or resolution may be used if a refund to the original payment method is unavailable.

If you used a payment card, check the account associated with that card. If your card has expired or been replaced, contact your bank for assistance locating the refund.

Will I Receive a Full Refund?

Not every refund is necessarily for the full order amount.

The final amount may depend on:

• The reason for the return or cancellation.

• The condition and completeness of the returned product.

• Applicable seller return policies.

• Eligible shipping charges and disclosed fees.

• Applicable taxes and other adjustments.

Original shipping charges are generally non-refundable once an order has shipped, unless the return is seller-responsible or an applicable exception applies.

Rootsy's policies and applicable consumer protection laws continue to apply.

What If My Refund Has Not Arrived?

If your refund has not appeared in your account:

1. Check your order: Confirm that your refund has been approved.

2. Check the processing timeframe: Allow up to 14 business days for Rootsy to process an approved refund, where applicable.

3. Contact your bank or payment provider: Ask whether the refund has been received or is awaiting posting.

4. Contact Rootsy Support: If the expected processing timeframe has passed or you need an update, contact our team.

When contacting support, please provide your order number, the product name, the refund approval date if known, and any relevant correspondence.

Can Rootsy Guarantee When My Money Will Arrive?

Rootsy aims to process approved refunds within the stated timeframe. However, the date funds appear in your account may depend on payment processors, banks, card issuers, and banking networks.

Rootsy cannot guarantee a specific posting date where delays are outside its reasonable control.

Need Help With Your Refund?

If you have questions about your refund status or believe your refund is delayed, contact Rootsy Customer Support.

Support portal: https://support.rootsy.ca/support/home

Email: support@rootsy.ca

Our team can review your inquiry and help you understand the next steps.

Rootsy — Stronger Together, Locally Rooted.