Once you've started making sales on Rootsy, you can review your seller earnings and use the available withdrawal features to request payment of eligible funds.
Rootsy uses Stripe to support marketplace payments and seller payouts. Your ability to withdraw earnings depends on factors such as payment processing, available balances, banking verification, and applicable transaction adjustments.
This guide explains how to request a withdrawal, review payout information, understand payment statuses, and troubleshoot common payout problems.
1. Where Can I Find My Seller Withdrawals?
To access your withdrawal information:
Visit www.rootsy.ca.
Sign in to your seller account.
Open your Seller Dashboard.
Locate the Withdrawal section or the relevant payout-management area.
Review the available balance and withdrawal information.
Open any available transaction or withdrawal records for additional details.
The exact controls and status labels may vary depending on your account and Rootsy's current dashboard.
2. Understanding Your Seller Balance
Your seller account may display different financial amounts.
Total Sales
The value of sales associated with your store over a particular period. This does not necessarily represent the amount you can withdraw.
Pending Earnings
Funds associated with transactions that have not yet become eligible for payout or remain subject to processing or other conditions.
Available Balance
The amount currently eligible for withdrawal, after applicable processing requirements and adjustments.
Payouts or Withdrawals
Amounts that have been requested, processed, or transferred through the applicable payment workflow.
The exact balance categories displayed in your dashboard may differ.
Important: A successfully placed customer order does not necessarily make the corresponding earnings immediately withdrawable.
3. How to Request a Seller Withdrawal
When eligible funds are available, follow the withdrawal process provided in your Seller Dashboard.
Sign in to your Rootsy seller account.
Open the Withdrawal or applicable payout section.
Review the amount available for withdrawal.
Confirm that your banking information is complete and accurate.
Select the available withdrawal action.
Enter a withdrawal amount if the form requests one.
Review the amount and any information displayed.
Submit the withdrawal request using the available control.
Review the resulting confirmation or status.
If a withdrawal control is unavailable, check your account verification status and any displayed notices.
Do not assume a request has been accepted until the dashboard provides confirmation.
4. How Much Can I Withdraw?
The amount available for withdrawal depends on your eligible seller balance and applicable payment conditions.
Your available balance may be affected by:
Marketplace commissions.
Pending payment processing.
Refunds or partial refunds.
Chargebacks or other disputes.
Account verification requirements.
Applicable fees and adjustments.
Payout holds or restrictions.
Other amounts permitted by Rootsy's Seller Terms.
If your dashboard specifies a withdrawal minimum, maximum, or other restriction, follow the amount displayed.
Do not assume that your entire sales total is immediately available.
5. How Marketplace Commissions Affect Withdrawals
Rootsy's standard marketplace commission depends on your subscription plan.
| Seller plan | Commission rate |
|---|---|
| Starter | 11.99% |
| Growth | 10.99% |
| Pro | 9.99% |
Commissions are calculated on the eligible product selling amount, excluding separately charged shipping and applicable sales taxes.
For example, on an eligible product sale of $100 CAD, before other charges or adjustments:
| Seller plan | Commission | Amount after commission |
|---|---|---|
| Starter | $11.99 | $88.01 |
| Growth | $10.99 | $89.01 |
| Pro | $9.99 | $90.01 |
These are illustrations of commission deductions, not guaranteed payout amounts.
Actual earnings and withdrawals may be affected by other applicable transaction costs, refunds, shipping arrangements, taxes, or adjustments.
6. How to Track a Withdrawal Request
After submitting a withdrawal request:
Return to the withdrawal or payout section.
Locate the relevant request or transaction record.
Review the status displayed.
Check the amount and associated banking information where available.
Review any additional instructions or notices.
Contact Rootsy Support if the status remains unclear.
Keep the withdrawal reference number if one is provided.
This can help Rootsy investigate a specific transaction.
7. Understanding Common Payout Statuses
The exact terminology depends on Rootsy's current dashboard and Stripe configuration.
Common payment-processing terms include:
Pending
The request or related funds are still awaiting processing or eligibility.
Processing
The payment transfer is being handled by the applicable payment system.
Paid or Completed
The payment provider has recorded the payout as completed. The time funds become visible in your bank account may depend on banking processing.
Failed
The payout could not be completed successfully.
Cancelled
A request or transfer was cancelled before completion, where permitted.
On Hold
Funds are temporarily restricted pending verification, dispute resolution, compliance checks, or another applicable condition.
These descriptions explain common financial statuses and do not guarantee that Rootsy displays every status listed.
Always follow the information shown for your specific transaction.
8. How Long Does a Seller Payout Take?
Payout timing depends on the applicable Rootsy and Stripe arrangements.
It may be affected by:
Payment settlement.
Seller identity verification.
Banking verification.
Withdrawal eligibility.
Payment-provider processing.
Bank processing schedules.
Weekends and statutory holidays.
Account reviews or restrictions.
Refunds and disputes.
A successful withdrawal request does not necessarily mean the money will arrive in your bank account immediately.
Review the transaction-specific information in your dashboard.
If the payout appears delayed beyond the expected processing timeframe, contact Rootsy Customer Support.
9. What if the Withdrawal Button Is Unavailable?
If you cannot request a withdrawal:
Check whether you have an available balance.
Review your banking setup.
Confirm that any required identity or business verification is complete.
Check for account restrictions or outstanding notices.
Review whether there is a pending withdrawal request.
Contact Rootsy Support if no explanation is displayed.
Some accounts may be temporarily restricted from receiving payouts until required verification is completed.
Do not attempt to bypass these controls by creating another account or submitting someone else's banking information.
10. What if My Available Balance Is Zero?
A zero available balance does not necessarily mean your store has no sales.
Possible explanations include:
Orders that have not yet become payout-eligible.
Pending payment processing.
Commissions and other applicable deductions.
Refunds.
Payment disputes.
Previous withdrawals.
Payout restrictions or holds.
Review your order history and any available financial records to identify the reason.
If the amounts appear inconsistent, contact Rootsy Support with the relevant order references.
11. What if My Payout Is Delayed?
If a withdrawal is taking longer than expected:
Open your withdrawal or payout history.
Check the current transaction status.
Review any verification notices.
Confirm that your bank account is active.
Check whether the payout has already been recorded as completed.
Review your bank account for the expected deposit.
Contact Rootsy Support if the funds remain unaccounted for.
Do not submit repeated withdrawal requests solely because a previous transfer has not yet appeared in your bank account.
12. What if My Payout Fails?
Payout failures may occur because of:
Incorrect bank account details.
Closed or inactive bank accounts.
Bank rejection.
Incomplete verification.
Payment-provider restrictions.
Other processing problems.
If your payout fails:
Review the failure notice or status.
Confirm the banking details recorded in your account.
Check whether additional verification is required.
Follow the authorized correction process.
Contact Rootsy Support with the payout reference.
The procedure for returning or reprocessing the funds depends on Stripe, the bank, and the applicable transaction arrangements.
Important: A failed payout should not be assumed to mean that your earnings have been permanently lost.
13. What if I Recently Changed My Bank Account?
Changing your bank account may require additional verification.
If a withdrawal was already initiated before the change, it may still be directed to the previously registered account.
To investigate:
Review the payout status.
Check when the banking information was updated.
Confirm that the new account has been accepted.
Avoid submitting another withdrawal while the original status is unclear.
Contact Rootsy Support if the destination or status needs verification.
Do not assume that updating banking details automatically reverses a transfer already being processed.
14. How Refunds Affect Withdrawals
When a buyer receives an approved refund, the associated transaction may affect your seller balance.
Depending on the situation, Rootsy may adjust:
Earnings associated with the order.
Available withdrawal balance.
Pending payouts.
Future seller earnings.
Other amounts permitted by the marketplace terms.
Refunds may be full or partial.
If you notice a change in your balance after a refund, compare the adjustment against the corresponding customer order.
15. How Chargebacks Affect Payouts
A chargeback occurs when a buyer disputes a card transaction through their financial institution or payment provider.
A chargeback may result in a temporary hold, deduction, or other adjustment while the dispute is reviewed.
If a dispute affects your funds:
Review the relevant order.
Gather proof of fulfilment.
Retain shipment and delivery records, if applicable.
Review the buyer's reported concern.
Follow Rootsy's instructions for submitting evidence.
Respond within the required deadline.
The outcome depends on the payment dispute process and applicable terms.
16. Why Might Rootsy Place a Payout on Hold?
Rootsy may temporarily hold or restrict payouts under its Seller Terms.
Possible reasons include:
Incomplete seller verification.
Banking discrepancies.
Fraud or security concerns.
Refunds and chargebacks.
Unresolved customer disputes.
Seller policy violations.
Outstanding balances or financial adjustments.
Other applicable legal or marketplace obligations.
If your payout is restricted, review any notices and contact Rootsy Support for clarification.
Do not assume that every hold can be resolved immediately.
17. What if My Withdrawal Amount Is Incorrect?
If the recorded withdrawal amount differs from what you expected:
Confirm the amount you requested.
Review the available balance at the time of withdrawal, if recorded.
Check applicable commission deductions.
Review refunds and dispute adjustments.
Check whether other fees or adjustments apply.
Compare the transaction against your financial records.
Contact Rootsy Support if the discrepancy remains unresolved.
Provide the order or transaction numbers and the amount in question.
Never send your online banking password or payment card security code.
18. Can I Request Multiple Withdrawals?
The availability of multiple withdrawal requests depends on Rootsy's current account settings and payment-provider rules.
If a withdrawal is already pending, review its status before requesting another.
Follow any restrictions displayed in your Seller Dashboard.
Contact Rootsy Support if you're uncertain whether another request is permitted.
19. Are Payouts Different for Digital Products?
Rootsy supports payments for both physical and digital products.
Both types of sales are processed through the marketplace's payment arrangements.
However, the order fulfilment process differs:
Physical products: Require packaging, shipment, and applicable carrier fulfilment.
Digital products: Are delivered electronically through Rootsy's supported download workflow.
Payout eligibility may depend on the transaction's processing status, account requirements, refunds, or other applicable conditions.
Do not assume that a digital sale always becomes withdrawable immediately.
20. Keeping Records of Seller Withdrawals
For bookkeeping and financial reconciliation, maintain relevant records of:
Sale and order references.
Gross product revenue.
Discounts.
Marketplace commissions.
Refunds and chargebacks.
Withdrawal requests.
Completed payouts.
Financial adjustments.
Bank deposits received.
Compare your Rootsy payment records with your business bank statements regularly.
Sellers remain responsible for their applicable tax reporting and bookkeeping obligations.
Frequently Asked Questions
Where can I request a withdrawal?
Sign in to your Rootsy Seller Dashboard and open the available Withdrawal or payout-management section.
Can I withdraw money immediately after a sale?
Not necessarily. Funds must become eligible for withdrawal under the applicable payment-processing arrangements.
What is the difference between sales and available balance?
Sales represent transactions associated with your store. Available balance represents eligible funds that may be withdrawn after applicable conditions and adjustments.
Does Rootsy deduct marketplace commissions before payout?
Marketplace commissions affect seller earnings. The standard commission rate depends on your subscription plan.
Is there a minimum withdrawal amount?
Any minimum or maximum depends on the current withdrawal configuration. Review the limits displayed in your dashboard.
How long does a payout take?
Timing depends on Stripe, Rootsy's payout arrangements, seller verification, and bank processing. Refer to the transaction-specific information in your account.
Can I withdraw funds to a personal bank account?
The bank account must satisfy Rootsy's and Stripe's applicable ownership and verification requirements for your seller business type.
Why does my payout say Pending?
The transaction or funds may still be awaiting processing, eligibility, or another required step.
What should I do if a payout fails?
Check your banking and verification information, then contact Rootsy Support with the payout reference.
Can a refund reduce my available balance?
Yes. Refunds and other transaction adjustments may affect amounts available for withdrawal.
Can Rootsy hold my earnings?
Rootsy may apply payout holds in circumstances permitted under its Seller Terms, including verification, disputes, security, and compliance concerns.
Can I cancel a withdrawal request?
Cancellation depends on the current transaction status and available controls. Contact Rootsy Support if a request needs correction.
Will changing my bank account redirect a pending payout?
Not necessarily. A transfer already in progress may continue to the previously designated account.
What should I do if the dashboard says Paid but my bank has no deposit?
Review the payout reference, check your bank account, allow for applicable banking processing, and contact Rootsy Support if the deposit remains missing.
Need Help With a Seller Withdrawal?
Rootsy Customer Support can assist with withdrawal requests, delayed payouts, failed transfers, banking verification, and payment discrepancies.
Support Centre: https://support.rootsy.ca/support/home
Email: support@rootsy.ca
When contacting support, please include:
Your registered store name.
Your seller account email address.
The withdrawal or payout reference, if available.
The amount involved.
The displayed payout status.
A brief description of the issue.
Any relevant error message.
For your security, do not share complete bank account numbers, online banking passwords, payment card security codes, or one-time verification codes.
Rootsy — Stronger Together, Locally Rooted.
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