How to Set Up and Update Your Seller Banking Information on Rootsy

To receive earnings from your Rootsy sales, you must provide accurate banking information and complete any required payment-account verification.

Rootsy uses Stripe to support marketplace payments and seller payouts. Your banking details help ensure that eligible funds can be transferred to the correct account.

This guide explains how to add banking information, review your payout details, update an existing bank account, and troubleshoot common banking problems.

1. Why Does Rootsy Require Banking Information?

Rootsy collects seller banking information to support the withdrawal and payout process.

Your banking details may be needed to:

• Identify the account receiving seller earnings.

• Process eligible withdrawals or payouts.

• Support payment-account verification.

• Comply with applicable financial and regulatory requirements.

• Reduce the risk of failed or misdirected transfers.

Important: Adding a bank account does not mean your sales proceeds are immediately available for withdrawal. Payout eligibility depends on the applicable payment-processing arrangements and account status.

2. When Do I Provide My Banking Information?

Rootsy's seller registration and onboarding process includes a banking information stage.

Depending on your account status, you may be asked to complete your banking details during onboarding or before accessing seller withdrawal functionality.

If you've already registered, you can review the relevant banking or payment settings through your Seller Dashboard.

Stripe may also request additional information to verify your payout account.

3. How to Add Banking Information

To enter your banking details:

1. Visit www.rootsy.ca.

2. Sign in to your registered seller account.

3. Open your Seller Dashboard.

4. Navigate to the relevant banking, payment, or withdrawal settings.

5. Locate the available banking information fields.

6. Enter the requested details carefully.

7. Review the information for accuracy.

8. Follow the available save or submission instructions.

9. Complete any additional verification if requested.

The exact controls may differ depending on your onboarding progress and account configuration.

Do not enter banking information into an unrelated form or share it through an unverified message.

4. What Banking Information Is Required?

Rootsy's seller banking setup includes information associated with a Canadian bank account.

Depending on the form and payment-provider requirements, you may need to provide:

Account Holder Information

The name of the individual or business associated with the bank account.

Bank Account Number

The number identifying your account at your financial institution.

Transit Number

The number identifying the relevant Canadian bank branch.

Institution Number

The number identifying your Canadian financial institution.

Bank Name or Address

Information about the bank or branch, where requested.

Additional Verification Details

Stripe may request further account or identity information based on your seller's business structure and verification status.

Enter the information exactly as required by the form.

5. Where Can I Find My Canadian Banking Details?

You can usually find your account number, transit number, and institution number through your bank's online banking service or on a direct deposit form.

For example, a Canadian direct deposit form commonly displays:

• A five-digit transit number.

• A three-digit institution number.

• A bank account number.

Your financial institution may use additional formatting when presenting account details.

If you're unsure which numbers to enter, verify them directly with your bank before submitting the form.

Important: Do not guess or substitute numbers from another account.

6. Should I Use a Personal or Business Bank Account?

The appropriate bank account depends on your business structure and the requirements of Stripe and Rootsy.

Rootsy supports seller registration for business structures such as:

• Sole proprietorship.

• Corporation.

• Partnership.

Your payout account should meet the applicable account ownership, verification, and payment-provider requirements.

For example, a corporation may be required to provide a bank account consistent with its registered business identity.

If you're uncertain whether your bank account is suitable, contact Rootsy Support before submitting the information.

7. Understanding Stripe Banking Verification

Rootsy uses Stripe for marketplace payments and seller payout services.

Stripe may require verification of:

• Seller identity.

• Business information.

• Account ownership.

• Banking information.

• Authorized business representatives.

• Other information required for financial compliance.

The information requested can vary depending on the seller's business structure and account status.

You may be asked to complete additional verification before payouts are enabled or resumed.

Follow the secure verification instructions available through your Rootsy account or authorized Stripe workflow.

8. How to Check Your Banking Information

To review your banking setup:

1. Sign in to your Seller Dashboard.

2. Locate the relevant banking, withdrawal, or payout settings.

3. Review the information and account status available to you.

4. Check whether any verification step remains incomplete.

5. Follow any instructions displayed.

For security reasons, full bank account numbers may not be shown after submission.

If your dashboard displays only partial account information, use the authorized verification or update process rather than attempting to retrieve sensitive details through customer support.

9. How to Update Your Existing Bank Account

You may need to update your banking information if:

• You've opened a new business bank account.

• You've changed financial institutions.

• Your previous account has been closed.

• The original account number was incorrect.

• Your business banking arrangements have changed.

To request or make an update:

1. Sign in to your Rootsy seller account.

2. Open the relevant banking or payout settings.

3. Look for the available update or edit option.

4. Follow the displayed instructions, if account changes are supported directly.

5. Enter the correct new details.

6. Complete any additional verification.

7. Confirm that the updated account information has been accepted.

If you're unable to change banking details using the available dashboard controls, contact Rootsy Customer Support for guidance.

Important: Bank account changes may be subject to additional security checks. Do not assume that an update will immediately redirect a payout already in progress.

10. What Happens to a Payout Already in Progress?

If a payout has already been initiated, updating your banking information may not change its destination.

The outcome depends on:

• The payout's processing status.

• The payment-provider arrangements.

• Whether the original bank account remains active.

• Applicable banking procedures.

If you change your bank account while a payout is pending, contact Rootsy Support if you're unsure which account will receive the funds.

Do not assume that a submitted update cancels or reverses an existing transfer.

11. What if My Banking Information Is Incorrect?

Incorrect banking information may prevent a payout from being completed.

Potential problems include:

• Incorrect account number.

• Incorrect transit number.

• Incorrect institution number.

• Account ownership mismatch.

• Closed or inactive bank account.

• Incomplete verification.

If you discover an error:

1. Review your banking information using an official bank document.

2. Check the relevant seller settings.

3. Correct the details through the authorized process where available.

4. Complete any additional verification.

5. Contact Rootsy Support if a payout may already have been affected.

Do not submit the same payout request repeatedly while the issue remains unresolved.

12. Why Is My Banking Verification Pending?

Banking or payment-account verification may remain pending when additional information is needed.

Possible reasons include:

• Required information is missing.

• Account details do not match verification records.

• Additional business documents are requested.

• Seller identity verification is incomplete.

• A payment-provider review is ongoing.

To investigate:

1. Check your Seller Dashboard for verification notices.

2. Review any outstanding instructions.

3. Confirm the accuracy of your submitted details.

4. Complete additional verification through the approved channel.

5. Contact Rootsy Support if no clear next step is available.

Verification timelines may vary.

13. Why Did My Payout Fail?

A payout may fail or be returned for several reasons, including:

• Invalid banking information.

• A closed bank account.

• A bank rejecting the transfer.

• Incomplete payout verification.

• Other payment-processing restrictions.

If a payout fails:

1. Review the status shown in your seller account.

2. Check for related payment or verification notices.

3. Confirm your bank account details.

4. Do not repeatedly initiate withdrawals without understanding the error.

5. Contact Rootsy Support with the relevant payout reference.

The process for recovering or resending funds depends on the payment-provider and banking arrangements.

14. Banking Information vs. Subscription Billing

Rootsy sellers should understand that payout banking and subscription billing are separate functions.

Updating your payout bank account does not necessarily update your subscription billing method.

Similarly, changing your subscription card does not automatically change where seller payouts are sent.

15. Can I Use Someone Else's Bank Account?

Payout accounts must meet applicable Stripe and Rootsy ownership and verification requirements.

Do not enter another person's banking information without proper authorization or attempt to bypass verification requirements.

If your business has multiple owners or authorized representatives, make sure the payout account arrangement is appropriate for the registered seller and business entity.

Contact Rootsy Support if you're uncertain about the account ownership requirements.

16. How to Keep Your Banking Information Secure

Banking information is sensitive and should be protected.

Follow these precautions:

• Sign in through the official Rootsy website.

• Use strong account credentials.

• Enable two-factor authentication where available.

• Never share your password or authentication codes.

• Avoid sending complete bank account details by email.

• Do not enter banking credentials into suspicious links or websites.

• Review unexpected requests to change payout information.

• Contact Rootsy Support if you suspect unauthorized access.

Rootsy or Stripe may request legitimate verification documents, but sensitive information should be submitted only through approved secure channels.

17. What if I Suspect Unauthorized Banking Changes?

If you believe someone has changed your payout account without authorization:

1. Secure your Rootsy account immediately.

2. Change your password if necessary.

3. Review your available security settings.

4. Check for unfamiliar banking or payout activity.

5. Contact Rootsy Customer Support promptly.

6. Notify your bank if your financial account may also be compromised.

7. Follow the instructions provided during the security review.

Do not approve unexpected verification requests or transfers.

Frequently Asked Questions

Do I need a Canadian bank account to receive payouts?

Rootsy operates in Canada and collects Canadian banking information for its seller payout workflow. The account must meet the applicable payment-provider requirements.

What is a transit number?

A transit number identifies a branch of a Canadian financial institution.

What is an institution number?

An institution number identifies the financial institution itself.

Where do I find my bank account number?

Check your online banking information, official bank statement, or direct deposit form.

Can I update my bank account after registration?

Bank account changes may be completed through the available seller account controls or with Rootsy Support assistance, subject to verification.

Does updating my bank account change my subscription payment method?

No. Payout banking and subscription billing are separate.

Can I receive payouts before completing verification?

Payout access may be restricted until the required payment-account verification is completed.

How long does banking verification take?

Verification timing depends on the information required and the relevant payment-provider review.

What happens if I enter the wrong account number?

A payout may fail, be returned, or require investigation. Contact Rootsy Support promptly if a transfer is affected.

Can I use a bank account belonging to another person?

The account must comply with the applicable ownership and verification requirements. Do not use an unrelated third-party account to bypass verification.

Will changing my bank account affect a pending payout?

It may. A payout already in progress may continue to the previously designated account. Contact Rootsy Support if you're unsure.

Why does Stripe need my business information?

Stripe may require identity, business, and financial verification to provide regulated payment services and meet applicable compliance obligations.

Will Rootsy Customer Support ask for my banking password?

No. Never provide your online banking password, Rootsy password, or one-time verification codes to anyone claiming to assist with payouts.

Need Help With Banking or Payout Verification?

If you're experiencing difficulty adding your bank account, updating banking information, completing Stripe verification, or resolving a failed payout, contact Rootsy Customer Support.

Support Centre: https://support.rootsy.ca/support/home

Email: support@rootsy.ca

Please provide:

• Your registered store name.

• Your seller account email address.

• A description of the issue.

• Any relevant verification or payout status.

• An error message, where available.

• The payout reference, if applicable.

For your security: Do not send complete bank account numbers, online banking credentials, passwords, or verification codes by email. Rootsy Support will advise if a secure verification process is required.

Rootsy — Stronger Together, Locally Rooted.