Keeping your Rootsy buyer account information accurate helps ensure a smoother shopping experience, better order communication, and successful deliveries.
Whether you need to update your name, contact information, or shipping address, this guide explains how to review your details and get assistance when changes are needed.
1. How to Access Your Buyer Profile
To review your Rootsy buyer account information:
Visit https://www.rootsy.ca.
Select Login.
Sign in using your registered email address and password.
Open your account or profile section.
Review the available personal and contact information.
The settings available may vary depending on your account and the current website features.
If you cannot locate a particular setting, contact Rootsy Customer Support.
2. How to Update Your Name and Contact Information
Your buyer profile may contain information such as:
First and last name.
Registered email address.
Phone number.
Other account contact details.
To update information where editing is available:
Sign in to your buyer account.
Open the account or profile settings.
Locate the information you wish to update.
Enter the correct details.
Save your changes.
Review the updated information for accuracy.
Some details, particularly those related to account ownership or security, may require additional verification.
If a field cannot be edited, contact Rootsy Support.
3. How to Update Your Shipping Address
A complete and accurate shipping address helps sellers and carriers deliver your purchases successfully.
If address management is available in your Rootsy account:
Sign in to your buyer account.
Open your profile or address settings.
Locate your saved delivery information.
Select the available edit or update option.
Enter the correct shipping details.
Save the changes.
Confirm that the address appears correctly.
Before completing a new purchase, review the shipping address shown during checkout.
Important: Updating a saved shipping address does not necessarily change the delivery address associated with an order already placed.
4. What Information Should My Shipping Address Include?
When entering a Canadian shipping address, provide:
Recipient's full name.
Street number and street name.
Apartment, suite, or unit number, if applicable.
City or municipality.
Province or territory.
Postal code.
Any additional delivery details requested at checkout.
Check all information carefully before submitting your order.
An incomplete or incorrect address may lead to delivery delays, failed delivery attempts, returned packages, or additional shipping charges.
5. Can I Change the Shipping Address After Placing an Order?
Address changes to an existing order may not always be possible.
Once the seller has prepared the package, generated a shipping label, or handed the shipment over to the carrier, changes may be restricted.
If you notice an address mistake:
Locate your order number.
Check the current order status.
Contact Rootsy Customer Support immediately.
Explain which address details are incorrect.
Provide the correct information through the authorized support process.
Follow the instructions provided.
Whether a correction is possible depends on the order's fulfilment stage and relevant shipping arrangements.
Rootsy cannot guarantee address changes after shipping has begun.
6. What If I Entered the Wrong Postal Code or Unit Number?
Even a small address error can prevent successful delivery.
Examples include:
An incorrect postal code.
A missing apartment number.
An incorrect street number.
An outdated address.
Missing delivery information required by the carrier.
If the order has not yet shipped, contact Rootsy Support promptly to request assistance.
If the order has already shipped, an address correction may depend on the carrier's available options.
Additional costs may apply to certain buyer-caused address errors, failed deliveries, or reshipments, subject to applicable policies and law.
7. Can I Use More Than One Shipping Address?
The availability of multiple saved shipping addresses depends on the current Rootsy account features.
If your account supports multiple addresses, review the available address-management options.
At checkout, make sure the correct delivery address is selected for the purchase.
If the feature is unavailable or you are unsure which address will be used, review the shipping information displayed during checkout or contact Rootsy Support.
8. Can I Ship My Rootsy Order Outside Canada?
Rootsy currently operates as a Canada-focused marketplace and supports shipping destinations within Canada.
International shipping is not currently supported.
When entering delivery information, use an eligible Canadian shipping address.
9. How to Update Your Registered Email Address
Your registered email address is important for account access and order-related communications.
If you want to change it:
Sign in to your Rootsy buyer account.
Review the available profile settings.
Check whether the email address can be edited.
Follow any required verification instructions.
Contact Rootsy Support if the option is unavailable.
For security, changes to a registered email address may require identity verification.
Do not create duplicate accounts solely to change an email address without first checking the available recovery or account-management options.
10. Why Is Accurate Contact Information Important?
Your contact information may be used for:
Account-related communications.
Order confirmations.
Shipping and delivery updates.
Return or refund communications.
Support inquiries.
Security notifications.
Other necessary transaction-related messages.
Incorrect contact details may prevent you from receiving important information.
Review your registered information periodically, particularly before placing an order.
11. What If My Account Changes Are Not Saving?
If you cannot save a change:
Check whether all required fields are completed.
Review any error message displayed.
Confirm that the information is entered in the expected format.
Refresh the page if appropriate.
Try again using an updated browser.
Contact Rootsy Support if the problem continues.
When reporting the issue, explain which information you were trying to update and any error message you received.
For privacy and security, avoid including sensitive personal details unless requested through an authorized channel.
12. How to Keep Your Profile Information Secure
Protect your Rootsy buyer account by following these precautions:
Use a strong, unique password.
Do not share your login credentials.
Avoid updating sensitive information while using an untrusted device.
Sign out when using a shared computer.
Review unexpected account-change notifications.
Do not share one-time verification codes.
Report suspicious account activity promptly.
Always access your account through the official Rootsy website:
13. What If Someone Changed My Information Without Permission?
If you notice changes to your profile, email address, or shipping details that you did not authorize:
Secure your email account.
Change your Rootsy password if you can safely access your account.
Review recent orders and account activity.
Contact Rootsy Customer Support promptly.
Report any unfamiliar purchases to your payment provider when appropriate.
Do not use links from suspicious messages to sign in.
Frequently Asked Questions
How do I update my Rootsy profile?
Sign in to your buyer account and review the available profile settings. Contact Rootsy Support if the option you need is unavailable.
Can I change my name or phone number?
Certain profile details may be editable, depending on the current account features. Sensitive changes may require verification.
Can I update my shipping address?
You may be able to update saved shipping details through your account settings or at checkout.
Will changing my saved address update an existing order?
Not necessarily. Contact Rootsy Support promptly if you need to correct an order already placed.
What if I forgot my apartment number?
Contact Rootsy Support as soon as possible. Address corrections may be restricted after fulfilment begins.
Can I save multiple addresses?
This depends on the current address-management features available in your Rootsy account.
Does Rootsy offer international shipping?
No. Rootsy currently supports shipping within Canada.
Can I change my registered email address?
Check your account settings or contact Rootsy Support. Additional verification may be required.
Why are my profile changes not saving?
Check the required fields and any displayed error messages. Contact support if the problem continues.
What if someone changed my shipping address without permission?
Secure your account and report the unauthorized change to Rootsy Support immediately.
Related Help Articles
For more information, see:
How to Access and Manage Your Rootsy Buyer Account — Account, Payments & Safety → Buyer Account and Login Security.
How to Reset Your Rootsy Password and Recover Account Access — Account, Payments & Safety → Buyer Account and Login Security.
How to Track Your Order on Rootsy — Buying on Rootsy → Buyer Orders and Refunds.
Why Your Rootsy Order Is Delayed or Tracking Isn't Updating — Orders, Shipping & Returns → Order Tracking and Delivery.
Need Help Updating Your Information?
If you cannot update your personal information, need help correcting a delivery address, or notice an unexpected change to your account, contact Rootsy Customer Support.
Support Centre: https://support.rootsy.ca/support/home
Email: support@rootsy.ca
Please include your registered email address, the relevant order number if applicable, and a description of the issue.
Never share passwords, one-time verification codes, or complete payment card information.
Rootsy — Stronger Together, Locally Rooted.
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