Product Warnings, Restrictions, and Non-Returnable Items on Rootsy

At Rootsy, customer safety and informed purchasing are important to us.

Certain products may have special warnings, purchasing restrictions, shipping requirements, or return limitations.

This guide explains what these notices mean, how to review product restrictions, and what to do if you receive an unsafe or defective product.

1. Understanding Product Warnings

Some Rootsy product listings display warnings or important notices relating to a product's characteristics, intended use, or restrictions.

Examples may include:

• Hazardous or flammable product warnings.

• Adult-use or age-related restrictions.

• Special handling or shipping requirements.

• Product safety instructions.

• Return eligibility restrictions.

• Final-sale or non-returnable notices.

Always review these notices before purchasing.

Important: A product warning does not mean that an otherwise prohibited product is permitted for sale. Products must comply with Rootsy's policies, applicable Canadian laws, and shipping-provider requirements.

2. Hazardous or Restricted Products

Certain products may contain materials that require additional care during handling, use, storage, or transportation.

Examples of consumer products that may be subject to restrictions include:

• Aerosol products.

• Fragrances and perfumes containing flammable ingredients.

• Certain cleaning products.

• Nail products and other flammable cosmetics.

• Products containing batteries.

• Other products requiring special handling.

Some products may require additional compliance checks or Rootsy approval before they can be sold.

Other hazardous products are prohibited entirely.

If a product displays a warning, read the available safety information and follow the manufacturer's instructions.

3. Confirming a Product Warning

Some product pages may display a confirmation window when you click ADD TO CART.

For example, a product flagged as hazardous or intended for adult use may ask you to confirm that you wish to continue.

If a confirmation window appears:

1. Read the warning carefully.

2. Select Cancel if you do not wish to proceed.

3. Select Add To Cart only if you understand the warning and are eligible to purchase the product.

Please note: Clicking the confirmation button does not replace any legally required age verification, regulatory approval, or shipping requirements.

4. Products That May Be Non-Returnable or Final Sale

Some products have special return restrictions due to their nature, safety considerations, hygiene requirements, or customization.

Examples include:

• Perishable goods, food, and beverages.

• Flowers, plants, and similar perishable products.

• Custom-made or personalized items.

• Personal care and hygiene products.

• Cosmetics or opened personal-use products.

• Intimate products.

• Hazardous or flammable products.

• Digital or downloadable products.

• Products specifically marked Final Sale.

A non-returnable or final-sale designation generally limits returns for reasons such as changing your mind.

Important: These restrictions do not automatically eliminate applicable rights relating to defective, damaged, incorrect, unsafe, prohibited, or materially misdescribed products.

5. Understanding Rootsy's Return Window

Rootsy's standard return-request window is generally 14 days from delivery, unless product-specific exceptions, other applicable policy terms, or consumer protection laws apply.

Before purchasing:

1. Review the product's return eligibility information.

2. Check for final-sale or non-returnable notices.

3. Read any seller-specific return conditions.

4. Consider whether the item is personalized, perishable, or subject to additional restrictions.

Products that are eligible for standard returns may still need to meet applicable condition and packaging requirements.

6. Can I Return a Personalized Product?

Personalized or custom-made items may be non-returnable for buyer-preference reasons.

For example, if you order a product with a custom name, design, or uploaded image, the seller may begin preparing it specifically for you.

However, you may still be eligible for assistance if the seller supplies a product that is defective, damaged, incorrect, unsafe, or materially different from what was ordered.

7. What if a Product Is Damaged, Defective, or Unsafe?

If you receive a product that appears damaged, defective, unsafe, or materially different from its description:

1. Stop using it if there is a potential safety concern.

2. Keep the product and packaging where safe to do so.

3. Take clear photographs of the issue.

4. Locate your Rootsy order number.

5. Contact Rootsy Customer Support as soon as possible.

6. Follow the instructions provided for the investigation or resolution.

Do not attempt to use, repair, return, or ship a potentially hazardous product in a way that could create additional safety risks.

Rootsy may work with the seller, shipping provider, or relevant authorities to investigate safety and compliance concerns.

8. Products That Are Prohibited on Rootsy

Rootsy prohibits products that violate applicable laws or platform safety requirements.

Examples include:

• Counterfeit or stolen goods.

• Recalled or unsafe consumer products.

• Illegal drugs and controlled substances.

• Firearms, ammunition, and prohibited weapons.

• Unauthorized prescription medications.

• Certain dangerous chemicals and hazardous materials.

• Products promoting hate, violence, or exploitation.

Some otherwise lawful product categories may still require advance approval before being listed on Rootsy.

Rootsy may remove listings, cancel affected orders, or take other appropriate action when a product violates its policies.

9. Reporting a Product Safety Concern

If you believe a product listed or purchased on Rootsy is unsafe, counterfeit, recalled, prohibited, or incorrectly described, please report it.

Contact Rootsy Customer Support and provide:

• The product name or listing link.

• Your order number, if purchased.

• A description of the concern.

• Photographs or other supporting information, if available.

• Any relevant product warnings or recall information.

Rootsy may investigate and take appropriate action in accordance with its policies and applicable law.

Frequently Asked Questions

Why does a product show a hazardous warning?

Certain products contain materials or have characteristics requiring additional safety, handling, or shipping precautions.

Read the product warning carefully before purchasing.

Does clicking Add To Cart mean I accept all product risks?

No. A product acknowledgement does not remove the seller's legal obligations or your applicable consumer protection rights.

Are all products on Rootsy returnable?

No. Some items may be non-returnable or final sale. Check the product listing for specific return conditions.

Can I return a final-sale product if it arrives defective?

A final-sale designation does not automatically eliminate applicable rights or remedies for defective, damaged, unsafe, incorrect, or materially misdescribed products.

Can I return an item simply because I changed my mind?

Change-of-mind returns depend on the product's return eligibility, applicable seller policy, and Rootsy's terms.

What happens if a product is recalled?

Rootsy may remove the listing, notify affected customers, coordinate returns or refunds, cancel orders, or take other appropriate steps.

Follow any official product-safety instructions and contact Rootsy Support if you purchased an affected item.

What if I receive an incorrect hazardous product?

Do not use the item. Contact Rootsy Customer Support and wait for appropriate return or disposal instructions.

Are restricted products always available for purchase?

No. Restricted categories may require Rootsy approval, legal compliance checks, eligible shipping services, and other conditions. Some products are prohibited entirely.

Need Help?

If you have questions about product warnings, return restrictions, final-sale items, or safety concerns, contact Rootsy Customer Support.

Support Centre: https://support.rootsy.ca/support/home

Email: support@rootsy.ca

Please include the product name or listing link and explain your concern.

Rootsy — Stronger Together, Locally Rooted.