Looking for something unique? Some independent Canadian sellers on Rootsy offer personalized or custom-made products, allowing you to add names, select designs, upload images, or provide other customization details.
This guide explains how to personalize an eligible product and review your selections before placing an order.
Step 1: Find a Personalized Product
Visit www.rootsy.ca.
Browse the available products or use the search bar.
Select a product that offers personalization or customization.
Open its product details page.
If personalization is available, the product page will display the relevant customization fields and instructions.
Not all Rootsy products offer customization.
Step 2: Review the Product Information
Before entering personalization details, review the product listing, including:
Product name and description.
Images and available designs.
Product specifications, dimensions, and materials.
Available personalization options.
Price in Canadian dollars (CAD).
Shipping information and estimated processing times.
Applicable return and cancellation restrictions.
Customization options vary depending on the seller and product.
Step 3: Enter Your Personalization Details
On eligible product pages, look for the Personalization section.
Follow the instructions displayed for the specific product.
For example, a personalized pet blanket may require you to:
Enter your pet's name in the Personalization field.
Select a Lettering style from the available options.
Upload an Image or Logo using the Choose File button.
The product listing may specify character limits or other requirements.
For the example above, the name must contain no more than 15 characters, including spaces.
Important: Character limits, required fields, and available customization options may differ between products.
Step 4: Select Your Preferred Design or Style
Some customizable products offer selectable options such as lettering styles, colours, patterns, or designs.
If a dropdown menu is displayed:
Click the menu.
Review the available options.
Select your preferred style.
Confirm that your selection appears correctly.
Only the options offered on the product page can be selected.
Step 5: Upload an Image or Logo, If Required
Some personalized products allow or require an image upload.
To upload a file:
Locate the Image or Logo field.
Click Choose File.
Select the image from your device.
Confirm that the file has been selected.
Use a clear, suitable image that meets the product's stated requirements.
You must own the image or have permission to use it. Do not upload copyrighted logos, artwork, or other protected materials without authorization.
Tip: Choose a high-quality image and avoid blurry or poorly cropped files.
Step 6: Complete All Required Fields
Required customization fields are marked with an asterisk (*).
Before adding the product to your cart:
Complete each required text field.
Select all required dropdown options.
Upload any required images or documents.
Check for spelling mistakes.
Confirm your selections meet the product's instructions.
If a required field is missing or invalid, the website may prevent you from proceeding until the issue is corrected.
Step 7: Review Your Customization Carefully
Before placing your order, confirm that:
Names and messages are spelled correctly.
Capitalization and punctuation are accurate.
The correct lettering style or design is selected.
The intended image or logo has been uploaded.
All instructions match what you want the seller to produce.
Important: Sellers may prepare personalized products using the details you submit. Mistakes in customer-provided information may not be eligible for a free replacement or refund.
Step 8: Add the Product to Your Cart
Once you've completed the required personalization fields:
Click ADD TO CART on the product page.
Follow any additional instructions displayed.
Open your shopping cart.
Review the product and available customization details.
Proceed to checkout when you're ready.
You may also see a Buy Now button on certain product pages.
Before making payment, review the product price, shipping charges, taxes, and final order total.
Step 9: Understand Returns and Cancellations for Personalized Products
Personalized and custom-made items may have different return and cancellation restrictions from standard products.
Under Rootsy's policies, these items may be non-returnable for change-of-mind reasons.
However, you may still have rights if a personalized product:
Arrives damaged or defective.
Is incorrect because of a seller error.
Is materially different from its description.
Is unsafe or otherwise subject to applicable consumer protection requirements.
Rootsy's standard return-request window is generally 14 days from delivery, subject to product-specific exceptions, applicable policies, and legal rights.
If you need to request a change or cancellation, contact Rootsy Customer Support as soon as possible. Changes are not guaranteed once the seller has begun preparing the item.
Frequently Asked Questions
Can I personalize every product on Rootsy?
No. Personalization is available only on products where the seller offers customization options.
How do I know whether a product can be personalized?
Look for a Personalization section or other customization fields on the product details page.
Are personalization fields required?
Fields marked with an asterisk (*) are required. The number and type of required fields depend on the product.
Can I upload my own photograph or logo?
Yes, where the product offers an image-upload option. Follow the seller's instructions and ensure you have the necessary rights to use the image.
What if my personalized name exceeds the character limit?
You must follow the character limit displayed on the product page. For example, some items may allow a maximum of 15 characters, including spaces.
Can I change my personalization after placing an order?
Changes are not guaranteed. Contact Rootsy Customer Support immediately if you notice an error.
Whether a change is possible depends on the seller's production and fulfilment status.
Can I return a personalized product?
Personalized items may be non-returnable for change-of-mind reasons. Claims involving defects, damage, seller errors, or products materially different from their description may still qualify for review.
What if my customization is incorrect when the order arrives?
Contact Rootsy Customer Support with your order number, photographs of the item received, and the customization details you submitted.
Rootsy may review the issue with the seller to determine an appropriate resolution.
Need Help With Personalization?
If you're unsure how to customize a product or experience difficulties uploading an image or selecting an option, contact Rootsy Customer Support.
Support Centre: https://support.rootsy.ca/support/home
Email: support@rootsy.ca
Please include the product name or link, a description of the issue, and any relevant error message.
Rootsy — Stronger Together, Locally Rooted.
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