How to Register as a Seller on Rootsy

Welcome to Rootsy, a Canadian online marketplace connecting independent Canadian businesses with shoppers across Canada.

Whether you're starting a new business or expanding an existing one, Rootsy provides tools to create your online store, list products, manage orders, and receive seller payouts.

This guide explains how to register as a Rootsy seller, complete your business information, set up your store, add banking details, and activate your seller subscription.

Step 1: Visit Rootsy and Open Seller Registration

1. Visit www.rootsy.ca.

2. Click Login in the top-right corner of the homepage.

3. On the buyer sign-in page, select Are you a seller? Login Here.

4. You will be directed to the dedicated seller login page.

5. Click Create New to begin registering your seller account.

Alternatively, you can look for Become Seller under the Seller Central section in the Rootsy website footer.

Important: Buyer and seller registration are separate processes. Make sure you select the seller registration option.

Step 2: Enter Your Personal and Business Information

The first stage of seller registration is Personal Information.

You will be asked to select your business type:

• Sole Proprietorship

• Corporation

• Partnership

Complete the applicable registration fields, including:

1. First name and last name.

2. Email address.

3. Mobile phone number.

4. Account password and password confirmation.

5. CRA Business Number (BN), if applicable.

6. GST/HST registration information, if applicable.

7. Date of birth.

8. Required identity documentation.

9. Required proof of address.

Uploading Verification Documents

Rootsy may request identity and address verification documents as part of seller onboarding.

Select the applicable document types and upload clear, complete copies.

Where supported, documents may be uploaded in JPG, PNG, or PDF format.

Ensure your documents are legible, current where required, and accurately reflect the information entered on your registration form.

Accept the Seller Terms

Before continuing, review and accept:

• Rootsy Seller Terms & Conditions

• Rootsy Privacy & Cookie Policy

• Other applicable Rootsy marketplace policies

After completing the required fields, proceed to the next registration stage.

Step 3: Set Up Your Rootsy Store

The next stage is Store Information.

This is where you enter details about your business and how your store will appear to buyers.

Store Name and Description

Provide:

• Shop Name: The name customers will see on Rootsy.

• Shop Description: A short description of your business and products.

• Business Category: The category that best describes your business.

Choose a clear, professional shop name that represents your business.

Shop Preferences

Complete the requested settings, including:

• Shop language

• Province or territory

• Currency

Rootsy operates as a Canadian marketplace, with transactions conducted in Canadian dollars (CAD).

Business Information

You may also be asked to provide:

• CRA Business Number and GST/HST registration status, where applicable.

• Number of employees.

• Last fiscal year's gross revenue or expected annual revenue for a new business.

• Business street address.

• City, province, and postal code.

Billing and Shipping Addresses

Indicate whether your billing address and shipping, pickup, drop-off, or return address are the same as your business address.

Where they differ, enter the applicable address information.

Review your store details carefully before continuing.

Step 4: Enter Your Banking Information

The next stage is Banking Information.

Rootsy requires seller banking information so eligible earnings can be paid out to your registered bank account.

You will be asked to provide:

1. Bank name.

2. Bank account number.

3. Transit number.

4. Institution number.

5. Bank address.

Ensure that all banking details are accurate.

Incorrect or incomplete information may delay or prevent payouts.

Important: Your payout bank account is separate from the payment method used to pay Rootsy subscription fees.

Step 5: Secure Your Seller Account

Rootsy offers two-factor authentication (2FA) to provide additional account security.

During registration, you may be prompted to select a verification method.

Rootsy recommends using an Authenticator App, such as Authy, to generate verification codes.

To configure authentication:

1. Select Authenticator App as your verification method.

2. Follow the instructions displayed on the screen.

3. Complete the verification process.

4. Select Finish when the setup is complete.

A Skip & Finish option may also be available.

Although this option allows you to complete registration without configuring 2FA at that stage, Rootsy strongly recommends enabling two-factor authentication to protect your seller account, store information, and financial details.

Never share your password or verification codes with anyone.

Step 6: Choose Your Seller Subscription Plan

Rootsy offers three seller subscription plans.

All three plans include a six-month free trial for eligible new sellers.

The subscription selection page also allows sellers to compare available monthly and yearly billing options.

Review the current plan features, listing limits, and terms before selecting your preferred option.

For a detailed comparison, refer to the Seller Plans, Subscriptions and Fees section of the Rootsy Support Centre.

Step 7: Add Your Subscription Payment Method

After selecting your plan, you'll be directed to Rootsy's secure Stripe subscription checkout.

A valid supported payment method is required to activate your free trial.

Follow these steps:

1. Review your selected subscription plan.

2. Confirm the six-month free trial details.

3. Enter your payment information through Stripe.

4. Review the subscription terms, including the amount payable after the trial.

5. Click Start trial to activate your subscription.

When Will Subscription Charges Begin?

Your free trial lasts six months (180 days).

You will not be charged the subscription fee during the free-trial period.

After the free trial ends, subscription billing begins automatically according to your selected plan and billing schedule unless you cancel beforehand.

Important: The payment method provided during subscription checkout is used for subscription billing. It is not the bank account used to receive your product-sale payouts.

Step 8: Access Your Seller Dashboard

After completing the necessary onboarding and subscription activation steps, you can access your Rootsy Seller Dashboard.

The dashboard provides access to important seller features, including:

• Dashboard: Review orders, earnings, and store performance.

• Order: Manage and process customer orders.

• Product: Create, review, and update product listings.

• Withdraw: Review eligible balances and request payouts.

• Store: Manage your storefront and business details.

• Profile: Review your seller account information.

• Subscriptions: Review and manage your subscription plan.

The availability of selling and payout functions may remain subject to applicable verification and account requirements.

Step 9: Prepare Your Store for Selling

Once your account is ready, you can begin setting up your product catalogue.

Before offering products for sale:

1. Review Rootsy's Prohibited Products & Acceptable Use Policy.

2. Prepare accurate product descriptions and images.

3. Select the correct product categories.

4. Enter prices in Canadian dollars.

5. Set appropriate inventory quantities.

6. Provide accurate product dimensions and weight.

7. Review applicable shipping and fulfilment requirements.

8. Confirm your store and contact information are accurate.

Sellers are responsible for the accuracy, safety, legality, and fulfilment of the products they offer.

Frequently Asked Questions

Who can register as a Rootsy seller?

Rootsy is designed for eligible Canadian businesses, including sole proprietorships, corporations, and partnerships.

Registration and ongoing selling are subject to Rootsy's verification requirements, Seller Terms, and marketplace policies.

Is seller registration free?

Eligible new sellers receive a six-month free trial of their selected subscription plan.

A supported payment method is required for trial activation, and subscription charges begin after the trial unless cancelled beforehand.

Does Rootsy require a credit card for the free trial?

Yes. Sellers must provide a valid supported payment method through Stripe to activate their six-month free trial.

Will I be charged during the free trial?

No subscription fee is charged during the six-month free trial. Billing begins after the trial unless the subscription is cancelled beforehand.

Other applicable seller fees may still arise from marketplace transactions.

Why does Rootsy require my banking information?

Banking information is required so Rootsy can process eligible seller payouts to your registered bank account.

It is separate from the payment method used for subscription billing.

Do I need a CRA Business Number?

You must provide applicable business and tax-registration information according to your business circumstances and the requirements shown during onboarding.

Why do I need to upload identity documents?

Rootsy may require identity and address documentation to verify seller information and support marketplace security and compliance requirements.

Is two-factor authentication mandatory?

The registration walkthrough shows a Skip & Finish option, so sellers may be able to complete that stage without enabling 2FA.

However, Rootsy strongly recommends using an authenticator app to protect seller accounts.

Can I change my subscription plan later?

The Seller Dashboard includes a Subscriptions section where you can review your current plan and available management options.

Plan changes are subject to the applicable subscription terms.

Can I start listing products immediately after registration?

Product listing and selling capabilities depend on completing the applicable onboarding, verification, subscription, and account requirements.

Once your seller account is ready, use Seller Dashboard → Product to begin creating listings.

Need Help Registering?

If you experience difficulties creating your seller account, uploading documents, entering banking information, or activating your subscription, contact Rootsy Customer Support.

Support Centre: https://support.rootsy.ca/support/home

Email: support@rootsy.ca

When contacting support, describe the issue and include any relevant error messages. Do not include passwords, complete banking details, or verification codes in your support request.

Rootsy — Stronger Together, Locally Rooted.