Understanding Seller Subscription Billing and Renewal Charges on Rootsy

Rootsy offers seller subscription plans designed to support Canadian businesses at different stages of growth.

Understanding your subscription billing schedule, renewal charges, and payment requirements can help you manage your business expenses and avoid unexpected charges.

This guide explains how Rootsy seller subscription billing works, when plan changes become effective, and how to get assistance with billing-related issues.

1. Rootsy Seller Subscription Plans

Rootsy currently offers three seller subscription plans:

Applicable marketplace commissions, transaction charges, and taxes are separate from subscription fees.

2. How Does the Six-Month Free Trial Affect Billing?

Eligible new sellers receive a six-month (180-day) free trial when activating a Rootsy seller subscription.

During the free trial:

• No regular subscription fee is charged.

• A valid supported payment method is required.

• Sellers can access available features of their selected plan, subject to account requirements.

• Marketplace commissions and other applicable transaction fees may still apply to product sales.

When the trial ends, subscription billing begins automatically unless the subscription has been cancelled beforehand.

Important: Review the exact trial end date shown in your subscription information.

3. Monthly Subscription Billing

If you select monthly billing, your subscription is charged according to the billing schedule established when your paid subscription begins.

The current monthly rates are:

• Starter: $14.99 CAD.

• Growth: $29.99 CAD.

• Pro: $39.99 CAD.

Applicable taxes may be added where required.

Your subscription generally renews automatically unless it is cancelled in accordance with Rootsy's subscription terms.

4. Annual Subscription Billing

Rootsy's seller subscription selection screen also provides a yearly billing option.

If you select annual billing:

1. Review the yearly price displayed for your plan.

2. Check any applicable annual-billing discount.

3. Review the billing period and renewal date.

4. Confirm the payment amount before activating your subscription.

Annual subscriptions follow the billing terms shown during selection and checkout.

Please note: Annual pricing and discounts may differ from monthly billing. Refer to the current checkout amount rather than assuming a specific annual charge.

5. How Are Subscription Payments Collected?

Rootsy uses Stripe to process seller subscription payments.

A valid supported payment method is required to activate your six-month free trial.

When subscription charges become due, Stripe processes the payment according to the applicable subscription arrangement.

Your subscription payment method is separate from the banking information used to receive seller payouts.

6. Where Can I Review My Subscription Details?

To review your subscription:

1. Visit www.rootsy.ca.

2. Sign in to your seller account.

3. Open the Seller Dashboard.

4. Select Subscriptions.

5. Review your current plan, billing details, renewal information, and available account-management options.

If you cannot locate a particular billing record or renewal date, contact Rootsy Customer Support.

7. What Happens When My Subscription Renews?

If your subscription remains active, recurring billing continues according to your selected plan and billing period.

For monthly subscriptions, charges are generally associated with the applicable monthly renewal cycle.

For yearly subscriptions, charges follow the annual renewal arrangement presented during checkout.

Review your subscription status and any scheduled changes before the next billing date.

8. What Happens if I Upgrade My Plan?

Rootsy seller subscription upgrades take effect immediately after a successful upgrade.

You do not need to wait until the end of your current billing cycle to access the benefits of your new subscription plan.

For example:

• Starter to Growth: Your product listing limit increases from 20 to 50 immediately.

• Starter to Pro: Your product listing limit increases from 20 to unlimited immediately.

• Growth to Pro: Your product listing limit increases from 50 to unlimited immediately.

The marketplace commission rate associated with your upgraded plan also becomes applicable to eligible transactions under Rootsy's commission rules.

How to Upgrade

1. Sign in to your Rootsy Seller Dashboard.

2. Select Subscriptions.

3. Review the available plans.

4. Choose the higher subscription plan you wish to activate.

5. Review the new plan's pricing, features, and applicable charges.

6. Confirm the upgrade.

7. Review your updated subscription details.

Will I Be Charged Immediately When Upgrading?

Your upgraded plan becomes active immediately after a successful upgrade.

However, the specific amount charged, any prorated adjustment, and the applicable billing treatment depend on Rootsy's subscription billing configuration and the information presented during the upgrade process.

Before confirming, review:

• The new subscription rate.

• Any immediate additional charge.

• Any applicable billing credit or adjustment.

• The next billing date.

• The updated product listing limit.

Important: Immediate plan activation does not necessarily mean that a particular prorated billing calculation applies.

If you have questions about an upgrade charge, contact Rootsy Customer Support.

9. What Happens if I Downgrade My Plan?

Subscription downgrades take effect at the end of the current billing cycle.

Your existing plan remains active until that billing period ends.

For example, if you downgrade from Pro to Growth during an active billing period, your Pro subscription remains effective until the scheduled downgrade date.

When the downgrade becomes effective:

• The lower plan's pricing applies under the applicable billing terms.

• The lower plan's product listing limit applies.

• The lower plan's marketplace commission rate becomes applicable to eligible transactions.

If your product catalogue exceeds the new plan's limit, review the applicable product-management requirements before the downgrade takes effect.

The exact handling of excess product listings depends on Rootsy's current platform rules.

Contact Rootsy Customer Support if you are unsure how your products may be affected.

10. What Happens if I Cancel My Subscription?

Subscription cancellations take effect at the end of the current billing cycle.

If you want to cancel:

1. Sign in to your Rootsy Seller Dashboard.

2. Select Subscriptions.

3. Review the available cancellation options.

4. Follow the instructions displayed.

5. Confirm your cancellation.

6. Review the subscription end date.

Your subscription remains active until the applicable billing period ends.

Cancellation does not automatically entitle you to a refund for the unused portion of a previously paid billing period.

Refunds and billing adjustments depend on the applicable subscription terms and circumstances.

Cancelling your subscription does not necessarily close your seller account. Seller account closure is a separate process that may involve outstanding orders, payouts, refunds, and other obligations.

11. What If My Subscription Payment Fails?

A recurring subscription payment may fail because of:

• An expired payment card.

• Incorrect payment information.

• Insufficient available funds.

• Bank restrictions.

• Payment-provider verification requirements.

• Other payment-processing issues.

If your payment fails:

1. Review any billing-related notification.

2. Check the payment method associated with your subscription.

3. Follow any instructions to update or verify payment information.

4. Contact your card issuer if the charge is being declined.

5. Contact Rootsy Support if the issue remains unresolved.

A failed payment may affect subscription status or account access depending on the applicable billing and account rules.

12. What If I Was Charged Incorrectly?

If you believe a subscription charge is incorrect:

1. Review your current plan.

2. Check whether your free trial has ended.

3. Confirm your selected monthly or yearly billing schedule.

4. Review any recent plan upgrades or downgrades.

5. Check the transaction date and amount.

6. Review any billing information displayed when you changed plans.

7. Contact Rootsy Customer Support with the relevant billing information.

Rootsy may review the charge and determine whether a correction is appropriate.

Do not share your complete card number, security code, or password in a support message.

13. How Do Plan Changes Affect My Marketplace Commission?

Each Rootsy subscription plan has its own marketplace commission rate:

• Starter: 11.99%.

• Growth: 10.99%.

• Pro: 9.99%.

When you successfully upgrade your subscription, your new plan becomes effective immediately.

The commission rate associated with your upgraded plan applies to eligible transactions according to Rootsy's applicable commission rules.

When you schedule a downgrade, your current plan remains effective until the end of the billing cycle.

The lower plan's commission rate applies once the downgrade becomes effective, subject to the applicable transaction terms.

Subscription fees and marketplace commissions are separate charges.

14. How Can I Avoid Unexpected Subscription Charges?

To help manage your subscription:

• Review your subscription information regularly.

• Check when your free trial ends.

• Confirm whether you selected monthly or yearly billing.

• Review the next scheduled renewal date.

• Check the charges before confirming an upgrade.

• Remember that upgrades become effective immediately.

• Remember that downgrades and cancellations take effect at the end of the current billing cycle.

• Keep your subscription payment method up to date.

• Confirm that a cancellation request has been recorded successfully.

If something in your billing information does not appear correct, contact Rootsy Customer Support before making additional changes.

Frequently Asked Questions

When will Rootsy start charging my subscription?

Subscription billing begins after your six-month free trial ends, unless you have cancelled beforehand.

Is a payment method required during the free trial?

Yes. Sellers must provide a valid supported payment method through Stripe to activate the trial.

What are the monthly subscription prices?

• Starter: $14.99 CAD.

• Growth: $29.99 CAD.

• Pro: $39.99 CAD.

Does Rootsy support yearly billing?

Yes. The seller subscription selection screen includes a yearly billing option. Review the current price and terms during checkout.

Is my subscription automatically renewed?

Active subscriptions continue according to the selected recurring billing schedule unless cancelled under the applicable terms.

When does a subscription upgrade take effect?

Immediately. Your upgraded subscription becomes effective as soon as the upgrade is successfully completed.

Will my product listing limit increase immediately after upgrading?

Yes. Your new plan's product listing capacity becomes available immediately after the successful upgrade.

Will my marketplace commission rate change when I upgrade?

The commission rate associated with your upgraded plan applies to eligible transactions under Rootsy's commission rules once the upgrade becomes effective.

Will I be charged a prorated amount when upgrading?

The amount and timing of any billing adjustment depend on Rootsy's subscription billing configuration. Review the charges shown during the upgrade process.

When does a downgrade take effect?

At the end of the current billing cycle.

When does a cancellation take effect?

At the end of the current billing cycle.

Can I cancel during the six-month free trial?

Yes, subject to the applicable subscription-management process. Complete and confirm your cancellation before the trial ends to avoid post-trial subscription billing.

Can I receive a refund for an unused subscription period?

A refund is not automatically guaranteed. Eligibility depends on the applicable subscription terms, circumstances, and legal requirements.

Are marketplace commissions included in my subscription fee?

No. Marketplace commissions are separate from subscription charges.

Does my subscription payment method receive my seller earnings?

No. Subscription payment details are used for billing. Seller banking details are used for eligible payouts.

What should I do if my card expires?

Review the available subscription payment-management options and update your payment information through the supported secure payment process.

What if I was charged twice for my subscription?

Review the transaction dates, amounts, and payment status, then contact Rootsy Customer Support if you believe duplicate subscription charges occurred.

Need Help With Subscription Billing?

For assistance with subscription charges, payment failures, renewals, upgrades, downgrades, or other billing questions, contact Rootsy Customer Support.

Support Centre: https://support.rootsy.ca/support/home

Email: support@rootsy.ca

Please include your registered store name, email address, and the approximate date and amount of the charge.

Never send complete card numbers, security codes, passwords, or verification codes through support messages.

Rootsy — Stronger Together, Locally Rooted.