How to Upgrade, Downgrade, or Cancel Your Rootsy Seller Subscription

Rootsy offers flexible subscription plans to support Canadian businesses as they grow.

Whether you need to increase your product listing capacity, move to a smaller plan, or cancel your subscription, you can review your subscription information through your Rootsy Seller Dashboard.

This guide explains the available subscription plans and how upgrades, downgrades, and cancellations are handled.

1. Review Your Current Subscription Plan

To access your subscription information:

1. Visit www.rootsy.ca.

2. Sign in to your Rootsy seller account.

3. Open your Seller Dashboard.

4. Select Subscriptions from the dashboard navigation.

5. Review your current subscription plan, billing information, and available management options.

Your dashboard may display your subscription status, renewal information, and available plan changes.

2. Compare Rootsy Seller Plans

Rootsy offers three subscription plans:

Eligible new sellers receive a six-month free trial when activating their subscription.

The trial applies to subscription fees, while applicable marketplace commissions and transaction charges may still apply.

3. How to Upgrade Your Subscription

If your business is growing and you need additional product listing capacity, you may wish to upgrade to a higher plan.

For example:

• Starter to Growth.

• Starter to Pro.

• Growth to Pro.

To request an upgrade:

1. Sign in to your Seller Dashboard.

2. Open Subscriptions.

3. Review the available subscription plans.

4. Select the upgrade option offered for your account.

5. Review the new plan's features and charges.

6. Confirm the change using the instructions displayed.

Important: The effective date and any billing adjustments for an upgrade depend on the subscription terms and information displayed during the change process.

Review those details before confirming.

4. How to Downgrade Your Subscription

If you no longer need your current plan's product listing capacity, you may choose a lower subscription plan.

For example:

• Pro to Growth.

• Pro to Starter.

• Growth to Starter.

To request a downgrade:

1. Sign in to your Seller Dashboard.

2. Open Subscriptions.

3. Review your current plan.

4. Select the available option to change to a lower plan.

5. Review the new subscription details.

6. Confirm the downgrade request.

When Does a Downgrade Take Effect?

Subscription downgrades take effect at the end of the current billing cycle.

Your existing plan remains in effect until that billing period ends.

After the downgrade becomes effective, the new plan's subscription terms and product listing limit apply.

What Happens if I Have More Products Than My New Plan Allows?

The available listing limits are:

• Starter: 20 products.

• Growth: 50 products.

• Pro: Unlimited products.

Before downgrading, review your active product catalogue.

If your product count exceeds the lower plan's limit, you may need to reduce your active listings.

The exact handling of excess listings depends on Rootsy's current subscription and product-management rules.

Contact Rootsy Customer Support before downgrading if you're unsure how your existing listings will be affected.

5. How to Cancel Your Subscription

If you no longer wish to continue your Rootsy seller subscription:

1. Sign in to your Seller Dashboard.

2. Select Subscriptions.

3. Open your current subscription details.

4. Locate the available cancellation or subscription-management option.

5. Review the cancellation terms.

6. Confirm your cancellation request.

7. Check that the cancellation has been recorded successfully.

If you cannot locate the cancellation option, contact Rootsy Customer Support.

When Does Cancellation Take Effect?

Subscription cancellations take effect at the end of the current billing cycle.

Your subscription remains active until the applicable billing period ends.

The exact effect on your store and seller features after cancellation is subject to Rootsy's applicable subscription and marketplace terms.

6. Can I Cancel During My Six-Month Free Trial?

Eligible new sellers receive a six-month free trial.

A valid supported payment method is required to activate the trial.

If you do not wish to continue to a paid subscription, complete and confirm your cancellation before the trial ends.

Subscription billing begins after the free trial unless the subscription is cancelled beforehand.

Important: Do not assume that deleting products, stopping sales, or signing out of your account cancels your subscription.

7. Will I Receive a Refund if I Cancel?

Cancellation does not automatically guarantee a refund of subscription charges already paid.

Any refund or billing adjustment depends on Rootsy's applicable subscription terms, the circumstances of the request, and relevant legal requirements.

Contact Rootsy Customer Support if you believe a subscription charge was made incorrectly.

8. Will Changing Plans Affect My Marketplace Commission?

Each Rootsy plan has a different marketplace commission rate:

• Starter: 11.99%.

• Growth: 10.99%.

• Pro: 9.99%.

Your applicable commission rate depends on your effective subscription plan and the relevant transaction terms.

A scheduled downgrade does not necessarily change your commission rate before the downgrade takes effect.

9. What Happens to My Seller Earnings if I Cancel?

Seller earnings and subscription billing are separate.

Cancelling a subscription does not automatically mean that eligible earnings from completed sales are forfeited.

However, payout eligibility, pending orders, outstanding fees, refunds, chargebacks, and account obligations remain subject to Rootsy's Seller Terms and applicable policies.

If you have pending payouts or open customer orders, review them before cancelling and contact Rootsy Support if assistance is required.

Frequently Asked Questions

Can I upgrade my Rootsy subscription?

Yes, where the applicable upgrade option is available in your Seller Dashboard.

Review the effective date and any billing adjustments before confirming.

Does an upgrade take effect immediately?

The exact timing is subject to the subscription-change terms displayed during the process. Confirm the effective date before submitting the upgrade.

When does a downgrade take effect?

Downgrades take effect at the end of the current billing cycle.

When does a cancellation take effect?

Cancellations take effect at the end of the current billing cycle.

Can I cancel during my six-month free trial?

Yes, subject to the applicable subscription process. Complete and confirm the cancellation before your free trial ends to avoid post-trial subscription billing.

Will I receive a refund for an unused portion of my subscription?

Refunds or billing adjustments are not automatically guaranteed and depend on the applicable terms and circumstances.

Will my products be deleted if I downgrade?

The exact handling of products exceeding your new plan's listing limit depends on Rootsy's current platform rules.

Review your active listings and contact Rootsy Support before downgrading if needed.

Can I reactivate a cancelled subscription?

Available reactivation options depend on your account status and Rootsy's current subscription-management features.

Contact Rootsy Support for assistance.

Will cancellation affect pending payouts?

Pending seller payouts remain subject to eligibility, settlement, refunds, chargebacks, outstanding balances, and Rootsy's applicable payout policies.

Need Help Managing Your Subscription?

If you have questions about upgrading, downgrading, cancellation, subscription charges, or plan limits, contact Rootsy Customer Support.

Support Centre: https://support.rootsy.ca/support/home

Email: support@rootsy.ca

Please include your registered store name and a description of the subscription issue.

For your security, do not share passwords, complete payment card details, or verification codes.

Rootsy — Stronger Together, Locally Rooted.