Rootsy offers flexible subscription plans designed to support independent Canadian businesses at different stages of growth.
Whether you're launching your first online store or managing a larger product catalogue, you can choose a subscription plan that suits your business.
This guide explains Rootsy's seller subscription plans, pricing, product listing limits, marketplace commissions, six-month free trial, billing options, and how to change plans.
1. What Seller Subscription Plans Does Rootsy Offer?
Rootsy offers three seller subscription plans: Starter, Growth, and Pro.
Compare Rootsy Seller Plans
| Feature | Starter | Growth | Pro |
|---|---|---|---|
| Monthly subscription fee | $14.99 CAD | $29.99 CAD | $39.99 CAD |
| Free trial for eligible new sellers | 6 months | 6 months | 6 months |
| Product listing limit | 20 products | 50 products | Unlimited |
| Marketplace commission | 11.99% | 10.99% | 9.99% |
| Subscription payment processing | Stripe | Stripe | Stripe |
| Banking information for seller payouts | Required | Required | Required |
Subscription fees are separate from applicable marketplace commissions, payment-processing charges, taxes, and other fees described in Rootsy's Seller Terms and Conditions.
Marketplace commission rates apply according to Rootsy's applicable transaction and commission rules.
2. Starter Plan — $14.99 per Month
The Starter Plan is designed for Canadian businesses beginning their journey on Rootsy.
It allows sellers to list up to 20 products.
This plan may be suitable for:
New businesses launching their first online store.
Sellers with a small product catalogue.
Independent creators offering a limited selection of products.
Businesses testing online marketplace sales.
Starter Plan Details:
Monthly subscription fee: $14.99 CAD.
Product listing limit: 20 products.
Marketplace commission: 11.99%.
Six-month free trial for eligible new sellers.
The monthly subscription fee applies after the free trial, unless the subscription is cancelled beforehand.
3. Growth Plan — $29.99 per Month
The Growth Plan is designed for sellers who need additional room to expand their product catalogue.
It allows sellers to list up to 50 products.
This plan may be suitable for:
Growing businesses adding new products.
Sellers offering several product categories.
Businesses expanding their online presence.
Sellers who need more listing capacity than the Starter Plan.
Growth Plan Details:
Monthly subscription fee: $29.99 CAD.
Product listing limit: 50 products.
Marketplace commission: 10.99%.
Six-month free trial for eligible new sellers.
The monthly subscription fee applies after the free trial, unless the subscription is cancelled beforehand.
4. Pro Plan — $39.99 per Month
The Pro Plan is intended for businesses with larger product catalogues.
It offers unlimited product listings, subject to Rootsy's marketplace policies and applicable account requirements.
This plan may be suitable for:
Established businesses with extensive product catalogues.
Sellers frequently introducing new products.
Businesses operating across multiple product categories.
Sellers who do not want a fixed product listing limit.
Pro Plan Details:
Monthly subscription fee: $39.99 CAD.
Product listing limit: Unlimited.
Marketplace commission: 9.99%.
Six-month free trial for eligible new sellers.
Unlimited listings do not exempt sellers from product approval, listing quality, inventory, safety, or marketplace compliance requirements.
5. How Does the Six-Month Free Trial Work?
Eligible new Rootsy sellers receive a six-month (180-day) free trial when activating their seller subscription.
During the trial:
Select your preferred Starter, Growth, or Pro plan.
Provide a valid supported payment method through Stripe.
Review the subscription and trial terms.
Activate your subscription by selecting Start Trial.
Use the available seller features associated with your selected plan, subject to applicable account requirements.
No regular subscription fee is charged during the free trial.
When the trial ends, subscription billing begins automatically according to the selected plan and billing schedule, unless the subscription has been cancelled beforehand.
Important: Marketplace commissions and other applicable transaction charges may still apply to sales made during the free trial.
Always review the exact trial end date displayed in your subscription information.
6. Is a Credit Card Required for the Free Trial?
A valid supported payment method is required to activate the six-month free trial.
Rootsy uses Stripe to process seller subscription payments.
Your payment method is collected during subscription activation so billing can begin after the free-trial period if your subscription remains active.
Providing a payment method does not mean that the regular subscription fee is charged immediately.
7. Are Monthly and Yearly Billing Options Available?
Rootsy's subscription selection process includes monthly and yearly billing options.
The prices listed in this article are the monthly subscription rates:
Starter: $14.99 CAD per month.
Growth: $29.99 CAD per month.
Pro: $39.99 CAD per month.
If you select yearly billing, review:
The annual price displayed for your selected plan.
Any applicable annual-billing discount.
The billing period.
The renewal date.
The total amount payable.
The applicable subscription terms.
Annual prices and discounts may differ from monthly billing.
Refer to the current subscription checkout information rather than assuming a specific annual price.
8. Are Marketplace Commissions Included in the Subscription Fee?
No. Seller subscription fees and marketplace commissions are separate charges.
Rootsy's marketplace commission rates are:
Starter: 11.99%.
Growth: 10.99%.
Pro: 9.99%.
Marketplace commissions apply to eligible product sales according to Rootsy's Seller Terms and applicable commission rules.
Depending on the transaction, sellers may also incur:
Payment-processing fees.
Applicable shipping or fulfilment charges.
Refund-related adjustments.
Other fees disclosed under the relevant marketplace terms.
Review your seller fee information and applicable agreement for details.
9. Why Does Rootsy Require Banking Information?
Rootsy requires seller banking information to facilitate eligible payouts from product sales.
During seller registration, you may be asked to provide:
Bank name.
Bank account number.
Transit number.
Institution number.
Bank address.
Banking information is collected and verified through the applicable secure payment onboarding process.
Your payout bank account is separate from the payment method used to pay subscription fees.
Rootsy uses Stripe for subscription payment processing and to support applicable seller payment and payout arrangements.
Never send banking passwords or sensitive authentication codes through ordinary customer support messages.
10. Can I Upgrade My Subscription Plan?
Yes. Sellers can upgrade to a higher subscription plan when an eligible upgrade option is available in their Seller Dashboard.
Available upgrade paths include:
Starter to Growth.
Starter to Pro.
Growth to Pro.
When Does a Plan Upgrade Take Effect?
Rootsy seller subscription upgrades take effect immediately after a successful upgrade.
You do not need to wait until the end of your current billing cycle to access your upgraded plan's benefits.
For example:
Starter to Growth: Your listing capacity increases from 20 to 50 products immediately.
Starter to Pro: Your listing capacity increases from 20 to unlimited products immediately.
Growth to Pro: Your listing capacity increases from 50 to unlimited products immediately.
The commission rate associated with your upgraded plan also becomes applicable to eligible transactions under Rootsy's commission rules once the upgrade takes effect.
How to Upgrade
Sign in to your Rootsy seller account.
Open the Seller Dashboard.
Select Subscriptions.
Review your current subscription and available plans.
Choose the higher plan.
Review the new pricing, features, and applicable charges.
Confirm the upgrade.
Review your updated subscription information.
Will I Be Charged Immediately When Upgrading?
Your upgraded plan becomes effective immediately after successful confirmation.
However, the specific billing treatment, any prorated adjustment, and the timing of subscription charges depend on Rootsy's subscription billing configuration and the charges displayed during the upgrade process.
Review any additional charges, credits, or changes to your billing schedule before confirming.
Contact Rootsy Customer Support if you're unsure about the amount displayed.
11. Can I Downgrade My Subscription Plan?
Yes. Sellers may request a downgrade when an eligible lower-plan option is available.
Available downgrade paths include:
Pro to Growth.
Pro to Starter.
Growth to Starter.
When Does a Downgrade Take Effect?
Subscription downgrades take effect at the end of the current billing cycle.
Your existing plan remains active until the current billing period ends.
When the downgrade takes effect:
Your new plan's subscription pricing applies according to the billing terms.
Your product listing limit changes to the lower plan's limit.
The lower plan's commission rate becomes applicable to eligible transactions under Rootsy's commission rules.
What Happens to My Existing Products?
Before downgrading, review your active product catalogue.
If your current product count exceeds the lower plan's listing limit, you may need to reduce your active listings.
The handling of excess listings depends on Rootsy's current subscription and product-management rules.
Contact Rootsy Customer Support before downgrading if you're unsure how your existing products may be affected.
12. Can I Cancel My Subscription?
Yes. Sellers can cancel their subscription through the available subscription-management process.
To request cancellation:
Sign in to your Rootsy seller account.
Open your Seller Dashboard.
Select Subscriptions.
Review your current plan.
Locate the available cancellation option.
Follow the displayed instructions.
Confirm your cancellation request.
When Does Cancellation Take Effect?
Subscription cancellations take effect at the end of the current billing cycle.
Your existing subscription remains active until the applicable billing period ends.
Cancellation does not automatically entitle you to a refund for unused subscription time.
Any refund or billing adjustment depends on Rootsy's applicable subscription terms and legal requirements.
Cancelling your subscription does not necessarily close your seller account.
If you need help with account closure, pending orders, or seller payouts, contact Rootsy Customer Support.
13. How Can I Review or Change My Subscription?
To review your subscription information:
Visit www.rootsy.ca.
Sign in to your seller account.
Open your Seller Dashboard.
Select Subscriptions.
Review your current plan, billing details, and available management options.
From this section, you can review available options to:
Upgrade your plan.
Request a downgrade.
Cancel your subscription.
Review your subscription status.
Check billing and renewal information.
Available options may depend on your account status and current subscription.
14. Which Seller Plan Should I Choose?
The best plan depends on your product catalogue and business needs.
Choose Starter if:
You are launching a small store and expect to maintain no more than 20 product listings.
Choose Growth if:
You need more flexibility and want to list up to 50 products.
Choose Pro if:
You operate a larger catalogue or prefer unlimited product listing capacity.
Consider both the monthly subscription cost and the applicable marketplace commission rate when comparing plans.
If your needs change, you can manage eligible plan changes through your Seller Dashboard.
Remember:
Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing cycle.
Frequently Asked Questions
How much does it cost to sell on Rootsy?
Rootsy currently offers three monthly seller subscription plans:
Starter: $14.99 CAD.
Growth: $29.99 CAD.
Pro: $39.99 CAD.
Eligible new sellers receive a six-month free trial. Marketplace commissions and other applicable transaction charges may also apply.
What are Rootsy's marketplace commission rates?
Starter: 11.99%.
Growth: 10.99%.
Pro: 9.99%.
Is the six-month free trial available on every plan?
Yes. Eligible new sellers can select Starter, Growth, or Pro for the six-month free trial.
Will I be charged a subscription fee during the free trial?
No. The regular subscription fee is not charged during the free trial. Billing begins afterward unless the subscription is cancelled beforehand.
Do I need a credit card to start the trial?
A valid supported payment method is required through Stripe.
How many products can I list on the Starter Plan?
Up to 20 products.
How many products can I list on the Growth Plan?
Up to 50 products.
Does the Pro Plan have a product listing limit?
The Pro Plan offers unlimited product listings, subject to Rootsy's marketplace policies and requirements.
Are commissions separate from monthly subscription fees?
Yes. Subscription fees and applicable marketplace transaction charges are separate.
Can I upgrade my seller subscription?
Yes. Eligible upgrades can be completed through the available options in your Seller Dashboard.
Does a plan upgrade take effect immediately?
Yes. Rootsy seller subscription upgrades take effect immediately after successful confirmation.
Your upgraded plan's listing capacity and benefits become available without waiting for the current billing cycle to end.
Will my commission rate change when I upgrade?
The upgraded plan's commission rate applies to eligible transactions under Rootsy's commission rules once the upgrade becomes effective.
Will I be charged a prorated amount when upgrading?
The billing treatment depends on Rootsy's subscription configuration. Review the charges presented during the upgrade process.
When does a subscription downgrade take effect?
Downgrades take effect at the end of the current billing cycle.
When does subscription cancellation take effect?
Cancellations take effect at the end of the current billing cycle.
Can I cancel before the free trial ends?
Yes. Complete and confirm cancellation before the trial ends to avoid post-trial subscription billing.
Do I need to provide banking information during my free trial?
Yes. Banking details are required for eligible seller payouts and are separate from your subscription payment method.
Can I change from Starter to Pro directly?
Yes, where the Starter-to-Pro upgrade option is available for your account.
Can I reactivate a cancelled subscription?
Available reactivation options depend on your account status and Rootsy's subscription-management features.
Contact Rootsy Customer Support for assistance.
Related Help Articles
For more information, see:
How to Upgrade, Downgrade, or Cancel Your Rootsy Seller Subscription — Selling on Rootsy → Seller Plans, Subscriptions and Fees.
Understanding Seller Subscription Billing and Renewal Charges on Rootsy — Selling on Rootsy → Seller Plans, Subscriptions and Fees.
Need Help Choosing a Plan?
If you have questions about seller subscription plans, product listing limits, marketplace commissions, billing, plan upgrades, downgrades, or free-trial activation, contact Rootsy Customer Support.
Support Centre: https://support.rootsy.ca/support/home
Email: support@rootsy.ca
Please include your registered store name, if applicable, and a description of your question.
For your security, do not share passwords, complete payment card details, or verification codes.
Rootsy — Stronger Together, Locally Rooted.
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