Accurate shipping information is essential for selling physical products on Rootsy.
Rootsy integrates with eShipper to support shipping calculations and fulfilment. As a seller, you're responsible for providing accurate product and package information so shipping charges can be calculated appropriately and customer orders can be prepared for delivery.
This guide explains how to enter package dimensions, weight, lead time, and other shipping details when creating or editing a product listing.
1. Open the Product Shipping Section
To enter shipping information:
Visit www.rootsy.ca.
Sign in to your seller account.
Open your Seller Dashboard.
Select Product from the navigation menu.
Create a new physical product or open an existing product for editing.
Locate the Shipping section of the product form.
The shipping section contains fields for your product's dimensions and weight.
2. Enter the Package Dimensions
For physical products, Rootsy's product form includes:
Height
Length
Width
These measurements help describe the size of the package being shipped.
Measure the product after accounting for the packaging you intend to use, where the form requests shipping-package measurements.
For example, consider a product shipped in a cardboard box.
The dimensions should reflect the packed shipment rather than only the unwrapped product.
Important: Follow the measurement units displayed in the Rootsy product form. Do not assume a particular unit if it isn't shown.
3. Enter the Package Weight
The product form also includes a Weight field.
When entering the weight:
Weigh the physical product.
Include the packaging materials where package weight is requested.
Account for protective materials such as bubble wrap, paper, or inserts.
Enter the measurement using the unit shown in the form.
Review the value before saving.
For example, a ceramic mug may weigh more when packed with protective materials and placed inside a shipping box.
Important: Understating package weight can result in inaccurate shipping charges or carrier adjustments.
4. Why Accurate Dimensions and Weight Matter
Package measurements can affect:
Shipping-rate calculations.
Carrier service eligibility.
Shipping-label information.
Packaging and handling arrangements.
Delivery costs.
Additional charges resulting from carrier adjustments.
Carriers may consider package dimensions as well as actual weight when determining shipping charges.
Providing accurate measurements helps reduce unexpected costs and fulfilment problems.
5. Understand Product Lead Time
The product listing form includes a Lead Time field.
Lead time represents the preparation time needed before a product is ready for shipment.
For example:
An in-stock item may require minimal preparation.
A handmade product may require additional production time.
A personalized item may need time for customization.
A fragile item may require special packaging.
Enter a realistic preparation period based on your ability to fulfil the order.
Lead time is different from carrier transit time.
Your preparation time and the carrier's delivery time both contribute to the overall delivery experience.
6. How Rootsy Uses Shipping Information
Rootsy integrates with eShipper to support shipping services.
Product shipping details may be used alongside information such as:
Seller shipping location.
Buyer delivery destination.
Package dimensions.
Package weight.
Available carrier services.
Applicable shipping arrangements.
The available shipping options and charges depend on the transaction and integrated shipping process.
Please note: Entering product shipping details does not guarantee a particular carrier rate, service, or delivery date.
7. Review Your Shipping and Fulfilment Address
Your Rootsy seller account includes address information collected during store registration.
This may include:
Business address.
Shipping or pickup address.
Drop-off address.
Return address.
Ensure the relevant fulfilment address is accurate and suitable for the shipping arrangements used by your store.
Incorrect or incomplete address information may cause shipping delays, pickup problems, or additional charges.
8. Packaging Responsibilities
Sellers are responsible for preparing products appropriately for shipment.
Before shipping an order:
Use packaging suitable for the product.
Protect fragile items against ordinary transportation handling.
Ensure the package is securely sealed.
Use appropriate packaging materials.
Provide accurate package measurements.
Follow applicable carrier requirements.
Include required shipping information.
Hazardous or restricted items may require additional compliance checks or special handling.
Do not ship prohibited products or use an ineligible carrier service.
9. Shipping Details for Personalized Products
If you sell personalized or made-to-order products, ensure that your shipping information reflects the completed item.
For example:
Consider the finished product's dimensions.
Select appropriate protective packaging.
Enter the correct package measurements.
Include the relevant preparation lead time.
Review any product-specific shipping restrictions.
Accurate information helps customers understand that personalized items may take additional time to prepare before shipment.
10. Do Digital Products Require Shipping Information?
Rootsy supports both physical and digital product listings.
Digital products are delivered electronically rather than through a physical shipping carrier.
They generally do not require physical package dimensions, package weight, or carrier shipping arrangements.
When creating a digital product, follow the applicable digital-file and delivery settings in the Seller Dashboard.
11. How to Update Shipping Details
If your packaging or product measurements change:
Sign in to your Seller Dashboard.
Open Product.
Locate the affected product listing.
Select the available editing option.
Review the Shipping section.
Correct the dimensions, weight, or relevant preparation information.
Save the changes.
Check that the updated information has been retained.
Update shipping information before accepting further orders where possible.
Changes to a product listing do not necessarily change shipping arrangements for orders already in progress.
12. Troubleshooting Shipping Information Errors
My shipping dimensions aren't being accepted
Check that:
All required dimension fields are completed.
The measurements use the correct units.
The values are entered in the expected format.
No field contains an accidental negative or invalid value.
Follow any error messages displayed by the product form.
My product weight is incorrect
Open the product for editing and update the weight using the available controls.
Ensure the weight accurately reflects the packaged shipment where required.
Shipping charges look incorrect
Review the package dimensions, weight, shipping location, and relevant delivery information.
If the issue continues, contact Rootsy Customer Support with the product details and displayed shipping calculation.
My product requires special handling
Review Rootsy's product restrictions and applicable carrier requirements before listing or shipping the item.
Some products may require additional approval, safety measures, or a specialized shipping service.
I changed my packaging
Re-measure and reweigh the package, then update the product's shipping information before fulfilling future orders.
Frequently Asked Questions
Why does Rootsy ask for product dimensions?
Package dimensions help support shipping calculations and carrier service requirements.
Should I enter product dimensions or box dimensions?
Where the form requests shipping-package measurements, use the dimensions of the packed shipment, including the packaging.
Follow the exact instructions displayed in the product form.
Should package weight include packaging materials?
Yes, where the field represents shipping weight. Include the product and applicable packaging materials.
What happens if my measurements are incorrect?
Inaccurate measurements may affect shipping rates, carrier eligibility, or applicable shipping adjustments.
What is lead time?
Lead time is the period needed to prepare the product before shipment. It is separate from carrier transit time.
Does Rootsy calculate shipping through eShipper?
Rootsy integrates with eShipper to support shipping calculations and fulfilment services.
The available rates and carrier options depend on the transaction.
Can I offer free shipping?
Available free-shipping or shipping-promotion settings depend on the current product and seller configuration. Review the options in your Seller Dashboard before offering free shipping.
Do digital products need shipping dimensions?
No. Digital products do not require physical carrier shipping.
Can I update shipping information later?
Yes. The Seller Dashboard includes product-editing features for updating available listing details.
What if a carrier charges more than the original shipping estimate?
Shipping adjustments may depend on carrier measurements, packaging details, the applicable shipping arrangement, and Rootsy's terms.
Contact Rootsy Customer Support if you need help reviewing a discrepancy.
Need Help With Product Shipping Details?
If you're experiencing problems entering dimensions, calculating shipping charges, updating package weight, or configuring fulfilment information, contact Rootsy Customer Support.
Support Centre: https://support.rootsy.ca/support/home
Email: support@rootsy.ca
Please include your store name, product name or SKU, and a description of the issue.
For your security, do not include passwords or sensitive banking information in support messages.
Rootsy — Stronger Together, Locally Rooted.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article