How to Upload and Manage Product Images on Rootsy

Clear, accurate product images help customers understand what you're selling and make confident purchasing decisions.

Rootsy allows sellers to upload multiple images for their product listings, helping showcase different angles, details, and features.

This guide explains how to prepare, upload, review, and manage product images through your Rootsy Seller Dashboard.

Step 1: Open Your Product Listing

1. Visit www.rootsy.ca.

2. Sign in to your Rootsy seller account.

3. Open your Seller Dashboard.

4. Select Product from the navigation menu.

5. Choose the option to create a new product or open an existing listing for editing.

6. Locate the product image upload section.

Step 2: Understand Rootsy's Image Upload Limits

Rootsy's current product-upload guidance specifies:

• Maximum images: 5 per product listing.

• Maximum file size: 2 MB per image.

Before uploading, check the instructions displayed in your dashboard for any additional format or dimension requirements.

If an image exceeds the permitted file size, you may need to resize or compress it.

Step 3: Prepare Your Product Photographs

For the best results, use images that:

• Clearly show the actual product being sold.

• Are sharp, well-lit, and properly focused.

• Have natural and accurate colours.

• Show the complete product without unnecessary cropping.

• Use a simple, uncluttered background.

• Accurately represent the product's condition and appearance.

Avoid misleading filters, excessive editing, or images that differ significantly from the product the customer will receive.

Step 4: Choose Your Product Images

Rootsy supports multiple images so buyers can examine a product from different perspectives.

Where relevant, consider including:

1. Main product image: A clear overall view of the product.

2. Additional angle: Another view showing its shape or construction.

3. Close-up image: Important materials, textures, or product details.

4. Features or dimensions: An image that helps explain size or functionality.

5. Lifestyle or usage image: The product being used in an appropriate setting.

You do not have to upload five images if fewer accurately represent your product.

Step 5: Upload Images to Rootsy

To add images:

1. Open the product creation or editing form.

2. Locate the image upload area.

3. Click the available upload or file-selection control.

4. Select your image files from your device.

5. Confirm the selection.

6. Wait for the upload process to finish.

7. Check that the images appear correctly in the product form.

If multiple uploads are supported, follow the instructions displayed on the screen.

Do not leave the product form before the images have finished uploading.

Step 6: Review the Uploaded Images

After uploading, verify that:

• All intended images are present.

• The images display clearly.

• No image appears distorted or unexpectedly cropped.

• The correct product is shown.

• The images match the product description and variations.

• Any visible text or dimensions are accurate.

If an image displays incorrectly, use the available image-management controls to replace or remove it.

Step 7: Manage Images on Existing Listings

To review images for a product you've already created:

1. Sign in to your Seller Dashboard.

2. Open Product.

3. Locate the product you want to update.

4. Select the available editing option.

5. Review the existing product images.

6. Use the available controls to add, replace, or remove images.

7. Save your changes.

The exact image-editing controls may vary depending on the current dashboard version.

Always review the updated product page to confirm the correct images are displayed.

Step 8: Images for Personalized Products

If you offer personalized or custom-made products, your images should help customers understand what can be customized.

For example, you might show:

• A sample name or message.

• Different available lettering styles.

• An example of an uploaded image on the finished product.

• Available colours or design options.

• The completed product from different angles.

Clearly distinguish sample personalization from what the buyer will receive.

Do not imply that a sample design or accessory is included unless it is part of the product being sold.

Step 9: Images for Digital Products

Rootsy supports digital product listings.

For digital products, use preview images that accurately represent the downloadable content.

For example:

• A preview of a digital artwork file.

• A sample page from a downloadable template.

• A cover image for an eligible digital guide.

• A preview of a printable design.

Make sure your product description explains what digital files the buyer will receive.

Product preview images are not necessarily the same as the downloadable files delivered after purchase.

Step 10: Follow Image Ownership and Copyright Requirements

Only upload images that you own or are authorized to use.

Do not upload:

• Photographs copied from another seller without permission.

• Copyrighted product images used without authorization.

• Misleading images depicting products you do not sell.

• Images containing prohibited or unlawful content.

• Unauthorized trademarks or branded materials.

Sellers are responsible for ensuring their listings comply with Rootsy's Seller Terms and Prohibited Products & Acceptable Use Policy.

Troubleshooting Product Image Uploads

My image is too large

Check that the file is within the permitted 2 MB per-image limit.

If necessary, resize or compress the image while maintaining acceptable visual quality.

My image won't upload

Try the following:

1. Confirm the file meets the displayed upload requirements.

2. Check your internet connection.

3. Ensure the file is not corrupted.

4. Try uploading one image at a time.

5. Use an updated browser.

6. Review any error message displayed.

If the issue continues, contact Rootsy Customer Support.

My image appears with a black background

Check whether the original image contains transparency or an unsupported background configuration.

Try preparing a new version with a solid background and upload it again.

If the problem continues, report it to Rootsy Support.

My image appears blurry

Use a clearer source photograph.

Avoid enlarging a small image beyond its original resolution, as this can reduce sharpness.

My image looks cropped or distorted

Review the original image's proportions and the preview shown in the product form.

If needed, prepare an alternative image that displays the full product clearly.

I can't upload more images

You may have reached the permitted image count.

Rootsy's current guidance allows up to five images per product.

My images disappeared after saving

Reopen the product listing and check whether the images were retained.

If images are missing, contact Rootsy Support with the product name and a description of the issue.

Frequently Asked Questions

How many images can I upload per product?

Rootsy's current product-upload guidance allows up to five images per product listing.

What is the maximum image file size?

The current limit is 2 MB per image.

Do I have to upload all five images?

No. Upload the images needed to represent your product accurately, subject to any required minimum shown in the product form.

Can I change images after creating a product?

The Seller Dashboard provides product-editing features. Use the available controls to update images on an existing listing.

Can I use lifestyle photographs?

Yes, provided they accurately represent the product and do not mislead customers about what is included.

Can I upload images from another website?

Only if you own the images or have the necessary permission to use them.

Can digital products have preview images?

Yes. Use preview images that clearly and accurately represent the digital product.

What should I do if the upload continues to fail?

Contact Rootsy Customer Support with your store name, product name, file type, and error message.

Need Help With Product Images?

If you're experiencing difficulties uploading, replacing, or displaying product images, Rootsy Customer Support can assist.

Support Centre: https://support.rootsy.ca/support/home

Email: support@rootsy.ca

Please include your store name, product name, and a screenshot of the issue where helpful.

Do not include passwords or other sensitive account information.

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