How to Change Your Seller Password and Manage Account Security on Rootsy

Keeping your Rootsy seller account secure helps protect your business information, product listings, customer orders, and payment-related settings.

Rootsy provides account security features, including password-based login and two-factor authentication (2FA), to help sellers protect their accounts.

This guide explains how to manage your password, set up two-factor authentication, recover account access, and respond to suspicious activity.

1. Access Your Seller Account Settings

To review your account information and available security settings:

1. Visit www.rootsy.ca.

2. Sign in using your registered seller credentials.

3. Open your Seller Dashboard.

4. Select Settings from the navigation menu.

5. Locate the available account or security settings.

6. Follow the instructions for the action you want to complete.

Some security changes may require you to verify your identity or sign in again.

2. How to Change Your Seller Password

If you're already signed in and want to change your password:

1. Open your Seller Dashboard.

2. Go to Settings.

3. Locate the available password or account-security controls.

4. Select the option to change or update your password, where available.

5. Follow the displayed verification instructions.

6. Enter your new password.

7. Confirm and save the change.

If your dashboard does not provide a password-change option, use the available account recovery process or contact Rootsy Customer Support.

Important: Do not share your existing or new password with Rootsy Support or anyone else.

3. How to Create a Strong Password

Choose a password that is difficult for someone else to guess.

We recommend:

• Using a long, unique password.

• Combining unrelated words or using a password manager to generate a secure password.

• Avoiding personal information such as birthdays or business names.

• Not reusing passwords from other websites.

• Avoiding common passwords or predictable patterns.

A password manager can help you generate and securely store unique passwords.

Do not save passwords in publicly accessible documents or share them with other people.

4. What if You Forget Your Password?

If you cannot remember your password:

1. Visit www.rootsy.ca.

2. Open the seller login page.

3. Look for the available Forgot Password or password-recovery option.

4. Enter the email address registered to your seller account.

5. Follow the recovery instructions provided.

6. Create a new password when prompted.

7. Return to the seller login page and sign in.

If you do not receive recovery instructions, check your spam or junk folder and confirm that you entered the correct email address.

If recovery remains unsuccessful, contact Rootsy Customer Support.

For security reasons, support may require account verification before assisting with access recovery.

5. What Is Two-Factor Authentication?

Two-factor authentication (2FA) is an additional security measure designed to protect your account.

Instead of relying solely on a password, 2FA requires an additional verification step when applicable.

Rootsy's seller onboarding process provides an authenticator app option for two-factor authentication.

An authenticator app generates temporary verification codes that help confirm the person signing in is authorized to access the account.

Enabling 2FA can help reduce the risk of unauthorized access if your password becomes compromised.

6. How to Set Up Two-Factor Authentication

During seller onboarding, Rootsy provides a two-factor authentication setup step.

To configure it:

1. Open the 2FA setup screen during registration, or the relevant security setup controls if available later.

2. Follow the instructions displayed by Rootsy.

3. Use a compatible authenticator application.

4. Connect the authenticator app according to the setup instructions.

5. Enter the verification code requested by Rootsy.

6. Complete the setup confirmation.

Do not share authenticator codes with anyone.

If you skipped 2FA during onboarding and cannot find an option to enable it afterward, contact Rootsy Customer Support for guidance.

7. Is Two-Factor Authentication Mandatory?

Rootsy's current seller onboarding workflow allows sellers to select Skip & Finish at the two-factor authentication stage.

This means sellers can complete initial onboarding without activating 2FA at that step.

However, Rootsy strongly recommends enabling two-factor authentication to provide additional protection for your seller account.

Certain sensitive account actions may have their own verification requirements.

8. What if Your Authenticator App Code Isn't Working?

If a verification code is rejected:

1. Confirm that you're using the authenticator entry associated with your Rootsy seller account.

2. Enter the current code shown in the application.

3. Check that your device's date and time are set correctly.

4. If the code changes before you finish entering it, use the next code.

5. Check for any error messages.

6. Contact Rootsy Support if verification continues to fail.

Do not repeatedly attempt random codes or share your verification information with anyone claiming to resolve the problem.

9. What if You Lose Access to Your Authenticator App?

You may lose access to your authenticator app if:

• Your phone is lost or stolen.

• Your device is replaced.

• The authenticator application is removed.

• Your authenticator data is no longer available.

If this happens:

1. Check whether you have an authorized recovery method available.

2. Review any recovery instructions provided by Rootsy.

3. If you cannot complete verification, contact Rootsy Customer Support.

4. Be prepared to verify your identity or business ownership through an approved process.

Rootsy may require additional security checks before restoring access.

For your protection, customer support cannot simply bypass account verification based on an unverified request.

10. How to Protect Your Seller Login Email

Your registered email address is an important part of your Rootsy account.

It may be used for:

• Account access and recovery.

• Important seller communications.

• Security notices.

• Business verification requests.

• Payment-related notifications.

Keep the email account secure with its own strong password and available security protections.

If you change your email address, update the applicable Rootsy account information and follow any required verification steps.

If you no longer have access to your registered email account, contact Rootsy Support for assistance.

11. How to Recognize Suspicious Emails and Messages

Fraudulent messages may attempt to impersonate Rootsy, Stripe, shipping providers, or other businesses.

Be cautious of communications that:

• Ask you to reveal your password.

• Request a one-time authentication code.

• Threaten immediate account suspension unless you follow an unfamiliar link.

• Ask you to transfer funds outside Rootsy.

• Request sensitive banking information through an unverified form.

• Direct you to a website that looks similar to Rootsy but uses an unfamiliar address.

When in doubt, visit Rootsy's official website directly instead of following an unexpected link.

You can also contact Rootsy Customer Support to verify a suspicious request.

12. Protect Your Banking and Payout Information

Your seller account may contain sensitive banking and payout information.

To protect it:

1. Use your own authorized login credentials.

2. Enable 2FA where available.

3. Review payout account changes carefully.

4. Avoid sharing complete banking details by email.

5. Never share online banking passwords.

6. Report unexpected withdrawal or banking changes immediately.

Rootsy uses Stripe for marketplace payment services, and sensitive verification may need to be completed through an approved secure workflow.

13. What if You Notice Unauthorized Account Activity?

Examples of suspicious activity include:

• An unfamiliar account login.

• Product listings you did not create or edit.

• Unexpected changes to store information.

• Unauthorized banking modifications.

• Withdrawal activity you do not recognize.

• Emails about account changes you did not request.

If you suspect unauthorized activity:

1. Change your password immediately if you can still access the account.

2. Review your security settings.

3. Secure the email account associated with Rootsy.

4. Check for unfamiliar changes to your store, banking information, or orders.

5. Contact Rootsy Customer Support promptly.

6. Notify your bank if your financial information may be compromised.

Do not ignore unexpected account-security notifications.

14. What if You Cannot Sign In?

If you're having trouble signing in:

1. Confirm you're using the correct Rootsy login page.

2. Check your registered email address.

3. Ensure your password is entered correctly.

4. Check whether a 2FA code is required.

5. Try the available password-recovery process if necessary.

6. Review any account restriction or verification notice.

7. Contact Rootsy Support if access cannot be restored.

Avoid creating a duplicate seller account simply because you're unable to sign in to your original one.

15. Keeping Your Seller Account Secure on Shared Devices

If you access Rootsy on a shared or public computer:

• Avoid saving your login credentials in the browser.

• Do not allow others to view your verification codes.

• Sign out after completing your work.

• Avoid leaving your dashboard unattended.

• Do not download sensitive customer or financial information unnecessarily.

For regular store management, use a trusted device whenever possible.

16. Managing Access to Your Seller Account

Only authorized individuals should have access to your Rootsy seller account.

Do not share your personal login credentials with employees, contractors, or other parties.

If you need help managing your store, review any account-access functionality available in the platform or contact Rootsy Support for guidance.

Do not assume that Rootsy currently provides separate employee logins or role-based permissions unless those features are explicitly available in your dashboard.

17. Security and Customer Information

Rootsy sellers may have access to customer information needed to fulfil orders.

Sellers are responsible for handling this information appropriately.

You should:

• Access customer information only when required.

• Use it solely for authorized business purposes.

• Avoid disclosing customer addresses or contact details.

• Keep shipping and order records secure.

• Follow Rootsy's Privacy Policy and Seller Terms.

• Report suspected unauthorized access promptly.

Never use customer account or payment information for unrelated purposes.

Frequently Asked Questions

Where can I change my seller password?

Review the available security controls in Seller Dashboard → Settings. If a password-change option is unavailable, use the account recovery process or contact Rootsy Support.

What if I forget my password?

Use the available password-recovery option on the Rootsy seller login page.

Does Rootsy offer two-factor authentication?

Yes. Rootsy provides authenticator-app-based 2FA for seller accounts.

Is two-factor authentication required to register?

The current seller onboarding process provides a Skip & Finish option at the 2FA setup stage.

Can I enable 2FA after registration?

Review your available security settings. If the option is not accessible, contact Rootsy Support.

What if my authenticator code is rejected?

Check that you're using the correct account entry and current verification code. Ensure your device's time is accurate.

What if I lose my phone?

Review any available authorized recovery options and contact Rootsy Support if you cannot regain access.

Will Rootsy Support ask for my password?

No. Never share your password or one-time authentication codes with anyone.

Can someone else use my seller login?

Do not share your personal login credentials. Contact Rootsy Support if you need guidance on authorized account access.

What should I do if I see an unfamiliar withdrawal?

Secure your account and contact Rootsy Support immediately. Notify your bank if necessary.

Can I change my registered email address?

Seller account information is managed through available settings, subject to any required verification.

What should I do if my account appears compromised?

Change your password where possible, protect your registered email, review relevant account activity, and report the issue to Rootsy Support promptly.

Need Help With Seller Account Security?

Rootsy Customer Support can assist with login difficulties, password recovery, authenticator-app problems, account verification, and suspected unauthorized activity.

Support Centre: https://support.rootsy.ca/support/home

Email: support@rootsy.ca

When contacting support, include your registered store name, seller email address, and a description of the issue.

Never include your password, authenticator codes, recovery secrets, or complete banking details.

Rootsy — Stronger Together, Locally Rooted.